Kristýna Vodrážková
Prague
Summary
Seasoned hospitality professional with extensive experience in reservation management, night auditing, and customer service. Proven track record of delivering exceptional client satisfaction at renowned establishments such as Hilton Prague and TOP Hotel Praha. Adept at handling administrative tasks, processing transactions, and ensuring
accurate financial records. Strong communication and organisational skills complemented by proficiency in Microsoft Office Suite. Career goal: to leverage expertise in a dynamic environment to enhance operational efficiency and customer experiences.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
Reservation Agent
Quinn Hotels Praha A.s. (Hilton Prague)
9 2024 - Current
- Creating, processing, and modifying reservations.
- Administrative work within the department, telephone communication with guests and employees of Hilton hotels, and email communication.
- Delivered exceptional customer service to ensure client satisfaction and repeat business.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
Night Auditor
Gestin Holding S.r.o (Hilton Prague Old Town)
08.2017 - 08.2024
- Checking in and checking out guests.
- Agenda associated with the running of the reception, closing the cash desk
- Operated tills to accurately process cash and credit card transactions.
- Coordinated with housekeeping staff to address any overnight room maintenance requests or special accommodations needed.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
Sales Assistant
Skibi
06.2023 - 11.2023
- Receiving goods from the warehouse.
- Creating orders and sales.
- Handeling money
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
Sales Assistant
Kaufland
08.2022 - 05.2023
- Responsible for cashier.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
Receptionist
TOP Hotel Praha
02.2017 - 07.2017
- Registering and checking out guests and groups.
- Collecting deposits.
- Filling the database for the Czech Republic's foreign police.
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty.
- Delivered polite, professional customer service to enhance business reputation through a positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
Crew
McDonald's
09.2015 - 12.2015
- Preparation of meals.
- Handling money at the cashier.
- Filling in the to-do list and evaluating them after the end of the shift.
- Supervision of colleagues, oversight of adherence to labor codes during my shifts, and within my department.
- Responsibility for counting individual cash registers.
- Completed cleaning and serving tasks to high-quality standards.
- Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
- Employed multitasking skills to switch fluidly between various activities and cope with high demand.
Crew
McDonald's
11.2012 - 08.2014
- Preparation of meals.
- Handling money at the cashier.
- Filling in the to-do list and evaluating them after the end of the shift.
- Supervision of colleagues, oversight of adherence to labor codes during my shifts, and within my department.
- Responsibility for counting individual cash registers.
- Completed cleaning and serving tasks to high-quality standards.
- Handled customer complaints, using excellent problem-solving skills to resolve issues efficiently.
- Employed multitasking skills to switch fluidly between various activities and cope with high demand.
Sales Assistant
S.Oliver
11.2008 - 12.2009
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Managed inventory to ensure optimal stock levels, minimizing overstock and out-of-stock situations.
- Kept up-to-date records of daily sales activities, monitoring progress towards individual goals.
- Fielded customer questions to share information about products, availability, and pricing.
- Streamlined checkout process, reducing average customer waiting time during peak hours.
Education
High School Diploma -
Business Academy Hovorčovická
Praha 04.2007 - 01.2011
Skills
Invoicing
Microsoft Excel
Microsoft PowerPoint
Microsoft Word
Communication and organizational skills
Flexibility
Customer service
Empathy
Ability to work independently, or as part of a team
Good time management
Certification
ESOL course, Cambridge, 2016, ESOL is a certificate for people whose native language is not English. I have Level 1, which according to European standards corresponds to level C1
Personal Information
Driving License: B
Languages
Czech
Native language
English
Advanced
C1
Russian
Beginner
A1
Timeline
Sales Assistant
Skibi
06.2023 - 11.2023
Sales Assistant
Kaufland
08.2022 - 05.2023
Night Auditor
Gestin Holding S.r.o (Hilton Prague Old Town)
08.2017 - 08.2024
Receptionist
TOP Hotel Praha
02.2017 - 07.2017
ESOL course, Cambridge, 2016, ESOL is a certificate for people whose native language is not English. I have Level 1, which according to European standards corresponds to level C1
06-2016
Crew
McDonald's
09.2015 - 12.2015
Crew
McDonald's
11.2012 - 08.2014
Sales Assistant
S.Oliver
11.2008 - 12.2009
High School Diploma -
Business Academy Hovorčovická
04.2007 - 01.2011
Reservation Agent
Quinn Hotels Praha A.s. (Hilton Prague)
9 2024 - Current
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