Andrea Frantova
Cernosice
Summary
Accomplished Executive Housekeeper with a proven track record at Hilton Prague, enhancing operational efficiency and guest satisfaction through expert housekeeping knowledge and organized leadership. Skilled in inventory control and staff scheduling, budgeting, I excel in multitasking and fostering teamwork, significantly improving service standards and operational workflows.
Overview
19
19
years of professional experience
Work History
Executive Housekeeper
Hilton Prague (Quinn Hotels Praha.a.s)
Prague, Czechia
09.2021 - Current
- Maintaintainig excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Conducting regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Developing and implementing effective training programs for new hires, resulting in a well-prepared and competent staff.
- Managing budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Established productive relationships with vendors to ensure timely delivery of quality products and services.
- Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.
- Overseeing Laundry operations, increasing revenue by gaining new customers.
Front Office Manager
Hilton Prague
Prague
04.2017 - 09.2017
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Assistant to Executive Housekeeper
Hilton Prague (Quinn Hotels Praha A.s.)
Prague
11.2009 - 03.2017
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Pre-Opening Task force in Hilton Tallinn Park
- Demonstrate Attention to Detail highlight meticulous attention to detail in inspecting rooms and public areas for maintenance and cleanliness
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Assisted manager in all aspects of business operations.
Housekeeping Coordinator
Hilton Prague (Quinns Hotels Praha A.s.)
Prague
08.2008 - 10.2009
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
Assistant Housekeeping Manager
CQ Hotels
London
04.2007 - 05.2008
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
Laundry Manager
Hilton Prague (Quinn Hotels Prague A.s.)
Prague
06.2005 - 03.2007
- Maintained a safe work environment through regular safety inspections and staff training sessions.
- Monitored budget expenditures closely to ensure adherence to financial targets while maintaining service quality levels.
- Improved laundry facility efficiency by implementing effective scheduling and staff training programs.
Education
High School Diploma -
Stredni Skola Obchodni Akademie
Prague, Czechia06.2000
Skills
- Housekeeping knowledge
- Multitasking and Prioritizing
- Inventory Control
- Staff Scheduling
- Organized leadership
- Problem-solving abilities
- Organizational Skills
- Teamwork and Collaboration
Timeline
Executive Housekeeper
Hilton Prague (Quinn Hotels Praha.a.s)
09.2021 - Current
Front Office Manager
Hilton Prague
04.2017 - 09.2017
Assistant to Executive Housekeeper
Hilton Prague (Quinn Hotels Praha A.s.)
11.2009 - 03.2017
Housekeeping Coordinator
Hilton Prague (Quinns Hotels Praha A.s.)
08.2008 - 10.2009
Assistant Housekeeping Manager
CQ Hotels
04.2007 - 05.2008
Laundry Manager
Hilton Prague (Quinn Hotels Prague A.s.)
06.2005 - 03.2007
High School Diploma -
Stredni Skola Obchodni Akademie