Andrea Frantova
Cernosice
Summary
Accomplished Executive Housekeeper with a proven track record at Hilton Prague, enhancing operational efficiency and guest satisfaction through expert housekeeping knowledge and organized leadership. Skilled in inventory control and staff scheduling, budgeting, I excel in multitasking and fostering teamwork, significantly improving service standards and operational workflows.
Overview
19
19
years of professional experience
Work History
Executive Housekeeper
Hilton Prague (Quinn Hotels Praha.a.s)
09.2021 - Current
- Maintaintainig excellent relationship with cleaning staff while merging lines of communication with front desk employees to achieve timely execution of cleaning duties.
- Conducting regular inspections of guest rooms and common areas, ensuring adherence to established quality standards.
- Developing and implementing effective training programs for new hires, resulting in a well-prepared and competent staff.
- Managing budgets for labor, supplies, and equipment, optimizing resource allocation while maintaining service excellence.
- Established productive relationships with vendors to ensure timely delivery of quality products and services.
- Maintained accurate records of room status information, enabling efficient room assignment processes during peak occupancy periods.
- Overseeing Laundry operations, increasing revenue by gaining new customers.
Front Office Manager
Hilton Prague
04.2017 - 09.2017
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
Assistant to Executive Housekeeper
Hilton Prague (Quinn Hotels Praha A.s.)
11.2009 - 03.2017
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Pre-Opening Task force in Hilton Tallinn Park
- Demonstrate Attention to Detail highlight meticulous attention to detail in inspecting rooms and public areas for maintenance and cleanliness
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Assisted manager in all aspects of business operations.
Housekeeping Coordinator
Hilton Prague (Quinns Hotels Praha A.s.)
08.2008 - 10.2009
- Worked with front desk to respond promptly to all guest requests.
- Enhanced guest satisfaction by ensuring the timely completion of housekeeping tasks and maintaining high-quality standards.
- Implemented a successful inventory management system for cleaning supplies, reducing waste and saving costs.
- Streamlined communication between housekeeping staff and hotel management, resulting in improved efficiency and teamwork.
Assistant Housekeeping Manager
CQ Hotels
04.2007 - 05.2008
- Collaborated with maintenance teams to address urgent repair needs, minimizing operational downtime in guest rooms.
- Maintained high-quality service standards through regular communication with guests and other hotel departments.
- Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.
Laundry Manager
Hilton Prague (Quinn Hotels Prague A.s.)
06.2005 - 03.2007
- Maintained a safe work environment through regular safety inspections and staff training sessions.
- Monitored budget expenditures closely to ensure adherence to financial targets while maintaining service quality levels.
- Improved laundry facility efficiency by implementing effective scheduling and staff training programs.
Education
High School Diploma -
Stredni Skola Obchodni Akademie
Prague, Czechia06.2000
Skills
- Housekeeping knowledge
- Multitasking and Prioritizing
- Inventory Control
- Staff Scheduling
- Organized leadership
- Problem-solving abilities
- Organizational Skills
- Teamwork and Collaboration
Timeline
Executive Housekeeper
Hilton Prague (Quinn Hotels Praha.a.s)
09.2021 - Current
Front Office Manager
Hilton Prague
04.2017 - 09.2017
Assistant to Executive Housekeeper
Hilton Prague (Quinn Hotels Praha A.s.)
11.2009 - 03.2017
Housekeeping Coordinator
Hilton Prague (Quinns Hotels Praha A.s.)
08.2008 - 10.2009
Assistant Housekeeping Manager
CQ Hotels
04.2007 - 05.2008
Laundry Manager
Hilton Prague (Quinn Hotels Prague A.s.)
06.2005 - 03.2007
High School Diploma -
Stredni Skola Obchodni Akademie
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