Zuzana Trump

• Assisted customers with prompt and polite support in-person and via telephone.
• Fielded customer questions to share information about products, availability, and pricing.
• Helped customers locate products and checked store system for merchandise at other sites.
• Used consultative sales techniques to understand customer needs and recommend relevant products and services.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Stocked merchandise, clearly labeling items, and arranging according to size or color.
• Built customer loyalty and retention by delivering excellent shopping experiences.
• Conducted product demonstrations to highlight features and redirect objections to positive aspects.
• Managed efficient cash register operations.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Provided exceptional services and pleasant shopping experiences to retail customers.

Assisting my husband on important projects, combined with management, organization, restauration, movie script, media-creating and writing a life-changing book in EN, shooting and coodirecting 2 short films The Restorer sounds the singing Bell & Alien 55 Beatles plus registering them for Cannes, Catallina & other world's important festivals 2023/2024 🥳, creating a children's book in EN in progress... taught me that's a lot of new stuff coming soon 👏😊🫶

From 21st of May 2018 till the end of May '20

job description: supervision over mothly accounting of the repairs, product stocking, sales, reaching monthly set targets, sales-fulfillment of mothly goals, telephone calls, reservations, after sales service-storage of products, telephone calls, e-mail communication, management of database of repairs and complaints, communication with 3 goldsmiths regarding orders and with the company studio in Switzerland, cash or cc operations.

job description: supervision over two key sections of the store ( M,W SLG + M,W textile) incl. product stocking, sales - reaching monthly set targets, clientelling, reservations, after sales service, cashier

Client Service Assistant via phone last 2 months: handling phone calls, mails, payments via cash on delivery or via bank transfer, dealings with the clients and care of their needs & wants, different questions about actual stock, prices, tips for gifts etc.

Stock clerk in the Lv stock job description 1 year 4 months: using handheld scanners on daily base and update inventory records, taking merchandise that has arrived, solve any stock tasks and another stock operations

Client advisor - in charge of man´s shoes 3 years 4 months:
Shoe specialist for man´s area job description: supervision over one key section of the store (shoes) incl. product stocking, briefings for LV team - motivation of colleagues, sales - reaching monthly set targets, VIC client care, reservations, after sales service, cashier

Sales Associate - Small leather goods specialist 3 years:
Small leather goods specialist job description: supervision over one key section of the store (small leather goods) incl. product stocking, briefings for LV team - motivation of colleagues, sales - reaching monthly set targets, VIC client care, reservations, after sales service, cashier