Summary
Overview
Work History
Education
Skills
Languages
Profile - Professional Summary
Timeline
Generic

Thai Son Tieu

Prague,10

Summary

Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Overview

1
1
year of professional experience

Work History

CS Operations Agent

Bolt
Prague
10.2024 - Current
  • Prepared detailed reports outlining key performance indicators related to customer service activities.
  • Ensured compliance with all applicable laws, regulations and organizational policies.
  • Conducted regular quality checks.
  • Collaborated with other departments such as Sales or Operations Team when necessary to resolve complex customer requests.
  • Worked closely with team members to ensure excellent customer service standards were consistently met.
  • Implemented feedback from customer satisfaction surveys to improve service quality.
  • Participated in training sessions to stay up-to-date on new products and services offerings.

Assistant Manager

Restaurant Pilsner
Folmava
  • Assisted in overseeing daily restaurant operations, ensuring a smooth and efficient service flow.
  • Handled customer inquiries, complaints, and special requests, ensuring a positive dining experience and resolving issues promptly.
  • Assisted in inventory management, including ordering supplies, tracking stock levels, and minimizing waste to control costs.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Created reports on sales trends, inventory levels, and financial data.
  • Conducted regular performance reviews for employees to identify areas of improvement.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.

Production Assistant

Milk & Honey pictures
Prague
  • Assisted with the distribution and collection of scripts, call sheets, and other production documents.
  • Maintained and organized production office supplies, equipment, and materials, ensuring everything was readily available when needed.
  • Addressed any immediate needs or issues that arose during production, ensuring minimal disruption to filming.
  • Kept records of daily production activities.
  • Ensured compliance with production safety regulations.
  • Organized catering services for cast and crew during shoots.
  • Maintained communication between production staff and crew members.
  • Monitored scene progress and assisted with any adjustments needed by the director.
  • Troubleshot issues that arose during productions with quick solutions.
  • Managed inventory of props, costumes, and other materials.

Consultant for Foreign Customers

Pragamedica
Prague
  • Conducted initial consultations with patients to assess their eligibility for various eye correction procedures, such as LASIK.
  • Provided detailed explanations of available eye correction treatments, including benefits, risks, and expected outcomes, to help patients make informed decisions.
  • Coordinated and scheduled patient appointments, pre-operative assessments, and follow-up visits to ensure a smooth patient journey.
  • Assisted in preparing patients for eye examinations and surgical procedures, ensuring they understood pre- and post-operative care instructions.
  • Reviewed existing policies and procedures to suggest necessary improvements.

Education

Vyšší odborná škola -

Obchodní akademie a Střední zdravotnická škola
Domažlice, Domažlice, Czech Republic
07.2020

Skills

  • Problem Solving
  • Computer Skills
  • Ability to Multitask
  • Communication Skills
  • Time Management
  • Active Listening
  • Customer service
  • Quality assurance
  • Customer relationship management
  • Team collaboration
  • Performance evaluation
  • Effective communication
  • Adaptability

Languages

  • English
  • German
  • Vietnamese
  • Czech

Profile - Professional Summary

Highly organized and adaptable professional with a diverse background in library youth services, hospitality management, administrative support, and film production. Proven track record of thriving in both team-oriented and independent work environments. Known for maintaining composure in high-pressure situations and demonstrating exceptional organizational skills. Possesses extensive language proficiency in German, Vietnamese, Czech, and English, along with a flexible schedule. Seeking to leverage a multifaceted skill set in a dynamic role that offers opportunities for growth and development.

Timeline

CS Operations Agent

Bolt
10.2024 - Current

Assistant Manager

Restaurant Pilsner

Production Assistant

Milk & Honey pictures

Consultant for Foreign Customers

Pragamedica

Vyšší odborná škola -

Obchodní akademie a Střední zdravotnická škola

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Thai Son Tieu