Tamara Todorovic

I manage a portfolio of customers, serving as their primary point of contact in daily communications.
I analyze and prioritize pipeline and outbound activities to maximize efficiency and impact.
I drive listing retention and expand partner participation, particularly during high-demand and peak compression periods, ensuring travelers' needs are met.
I set performance goals, develop strategic action plans, secure commitment, and drive achievement toward targets.
I leverage data insights to provide valuable recommendations and optimize performance.
I create and deliver impactful presentations for partners and colleagues.
I represent the company at industry events, offering face-to-face insights based on business needs.

This role is the foundation of the centralized hub for account management and performance.
My responsibility was to ensure that Expedia Group’s lodging product is competitive.
Continuously work with partners to help them improve the marketing potential.
The team ensure that our lodging partners can effectively reach Expedia group’s full breadth of global traveler demand.
I supported new partners to ramp up and sustain their revenue and market share.
Communicate special offers and promotional deals that allow them to benefit from Expedia group’s merchandising and marketing efforts

Providing inbound and outbound calls to the hotel partners and helping them to attract travelers.
Handling multiple software programs and providing a simple, rapid and competent support experience. Working closely with other departments to ensure the best resolution.
Managing financial transaction support (disputes, questions etc) across multiple account models.
Administering account related processes, including account payable inquiries.
Building and handling new and updating existing room types and rate plan, rate plan linkage, rate acquisition, pricing model changes, promotions and rate rules.
Managing new hotel acquisition and onboarding contract administration including contract checklist and management.
Collaborating with market management teams and other internal teams to respond critical and complex issues.
Proving partners self service support and maintenance by educating the relating functions of the software.

• I spent two years as an au pair in the United States, living with two different American families on a legal J-1 visitor exchange visa. My first year was in New Jersey, and the second in San Francisco.
• My responsibilities included caring for the children, taking them to school, preparing meals, assisting with homework and school projects, and driving them to sports activities. As part of the family, I had the opportunity to celebrate holidays like Christmas and Easter, as well as birthdays, creating meaningful connections.
• This experience allowed me to travel extensively across the United States while significantly improving my English skills.

Worked in a commercial back-office, managing clients primarily from Germany and Eastern Europe.
Handled client orders, ensuring smooth coordination with the production department.
Organized and sent pizza box samples to clients to showcase product quality.

In reception, I prepared travel documents for truck drivers and collaborated closely with the logistics department to facilitate efficient transportation.