Jordan Suau
Account Manager Vacation Rental
Buchovcova 1602/8, Prague
Summary
Skilled account management professional with proven track record in fostering client relationships, driving revenue growth, and managing complex accounts. Known for strong focus on team collaboration, adaptability, and delivering results. Expertise includes strategic planning, client communication, and problem-solving. Highly reliable and flexible in meeting changing business needs.
Overview
7
7
years of professional experience
3
3
Languages
Work History
Account Manager
Vrbo, Expedia Group, Vacation Rentals
05.2023 - Current
- Develop and sustain strong relationships with Vacation Rental partners across Europe.
- Provide strategic consulting through performance analysis and tailored data insights.
- Deliver recommendations to optimize listing performance, pricing, and guest experience.
- Collaborate with internal teams (product, marketing, support) to address partner needs and drive retention.
- Track KPIs, partner success metrics, and drive engagement with Vrbo's platform features.
Supervisor
Vrbo, Expedia Group, Vacation Rentals
03.2022 - 05.2023
- Supervised a multinational team of 15 across Dublin, Madrid, and Prague.
- Managed training, coaching, and performance development.
- Oversaw partner education campaigns and analyzed contact data to enhance service delivery.
- Ensured service level adherence and team productivity.
Senior IPM Service Account Specialist
Vrbo, Expedia Group, Vacation Rentals
11.2020 - 03.2022
- Delivered B2B account management and technical support to integrated property managers.
- Managed issue resolution and escalations; coached partners on product features and integration strategy
- Led queue management and conducted onboarding for new hires
Language Data Analyst
Transperfect
04.2020 - 07.2020
- Created transcripts and labeled data sets to support language model development.
- Worked closely with engineers to surface linguistic inconsistencies and resolve data issues.
Fraud Analyst
Expedia Group
06.2019 - 01.2020
- Assessed fraud risk and conducted in-depth booking analysis
- Resolved complex financial investigations and maintained data integrity
Lodging Partner Associate III
Expedia Group
01.2018 - 06.2019
- Solve technical and product related issues
- Interact with customers and suppliers
- Resolve advanced financial issues including refunds and adjustments
- Advise customers and determine the best overall resolution
- Train and coach other team members
Education
Bachelor Degree - Hospitality And Tourism Management
Vatel – Hotel And Tourism Business School
Lyon 01.2007 - 2010.01
Skills
- Planning and Coordination
- Decision Making
- Operations management
- Training and mentoring
- Active Listening
- Customer Relations
- Critical Thinking
- Problem-Solving
Timeline
Account Manager
Vrbo, Expedia Group, Vacation Rentals
05.2023 - Current
Supervisor
Vrbo, Expedia Group, Vacation Rentals
03.2022 - 05.2023
Senior IPM Service Account Specialist
Vrbo, Expedia Group, Vacation Rentals
11.2020 - 03.2022
Language Data Analyst
Transperfect
04.2020 - 07.2020
Fraud Analyst
Expedia Group
06.2019 - 01.2020
Lodging Partner Associate III
Expedia Group
01.2018 - 06.2019
Bachelor Degree - Hospitality And Tourism Management
Vatel – Hotel And Tourism Business School
01.2007 - 2010.01
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