Penninah Kajungu
Severynova 72/12, Prague 17,
Summary
Strategic Project Management Professional (PMP) with a proven success record of leading infrastructure projects and initiatives for global organizations within different industries. Highly adaptable, skilled in Agile (Scrum, Kanban), ITIL service management and PRINCE2 methodologies. Strong communicator, facilitator and leader, bridging the gap between technical and business teams to ensure seamless execution. Passionate about leveraging AI, knowledge management, and data-driven insights for continuous improvement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
IT Project Manager - Deutsche Bank Account
KYNDRYL s.r.o
Prague
06.2022 - 08.2024
- Successfully spearheaded strategic IT infrastructure projects for Deutsche Bank, aligning cross-departmental teams in project delivery and enhancing overall system efficiency
- Coordinated and managed multiple projects simultaneously, to build/provision, upgrade, migrate, decommission and maintain all aspects of Deutsche Bank IT infrastructure
- On-boarded new services to BAU support
- Established milestones, risk assessment, issue management, stakeholder engagement
- Effectively managed and reported on budget, to ensure projects completed within the allocated funds and timeframe
Learning Manager Service & Operations
Expedia Group
Prague
10.2021 - 05.2022
- Owned driving the overall strategy and execution of L&D and enablement for the conventional lodging and vacation rental leaders
- Owned the performance of a team of learning/facilitation consultants
- Identified gaps in on-boarding curriculum for both conventional lodging and vacation rentals facilitation consultants
- Developed and launched comprehensive workshops & training, utilizing data-driven assessments to tailor learning experiences for conventional lodging and vacation rental leaders
- Implemented data-driven learning interventions to empower lodging leaders' strategic decisions, resulting in improvement in decision-making KPIs over 6 months using customized training modules
Strategic Projects for Enterprise Capability
Novartis
Prague
02.2020 - 02.2021
- Supported the design of an end-to-end Portfolio management process, including the governance required to run this process
- Provided valuable assistance in writing, reviewing and compiling information for use in communications, presentations and soundboard/stakeholder engagements
- Provided guidance/support to work-stream leaders, Novartis Learning Council (Regional/Divisional Leaders) participants, and other members of the project team across all project related work-streams
- Setup a closed/internal Wiki space for glossary of learning-focused terminology/nomenclature
- Tested/piloted the processes associated with curating new terminologies
Competency Process Expert/Service Lead
Novartis
Prague
02.2019 - 02.2020
- Championed the integration and coordination of the Competency, Skills and Knowledge Architecture across Novartis globally, including the set up of a governance, maintenance and operational structure
- Global process owner for Smart Automation Program (Position Management 3.0 and Hire to Onboard)
- Supported the set-up and stabilization of the competency, skills and knowledge operational structure in partnership with HR Services
- Onboarded and trained a competency administration team, and prepared the functional competency experts across the business for their operational role in identifying risks and mitigation
- Built knowledge in the service delivery teams, representing the business process owner, on issues related to competencies, skills and knowledge during the service deployment and stabilization
Project Coordinator, Global ServiceNow
DHL IT Services
Prague
11.2017 - 10.2018
- Supported all Knowledge Management related projects and initiatives for Global Service Desk
- Acted as a focal point for service requests and issue resolution for Global ServiceNow
- Facilitated and implemented knowledge management integration to the organization
Knowledge Management Specialist
ADP
Prague
01.2012 - 04.2017
- End to end Project Management
- Developed a Global Knowledge Management function that would result in the organization, sharing, and analysis of all knowledge including resources, documents, and human capital
- Successfully completed the global design and deployment of the first formal Knowledge Management Initiative and Knowledge base for the organization, that resulted in increased knowledge creation and sharing across the organization, and a significant increase in First Contact Resolution (FCR) for payroll agents
- Trained and facilitated Knowledge Management workshops for Subject Matter Experts across the organization, to ensure readiness and alignment on Knowledge work
IS Training Specialist
DHL IT Services
Prague
08.2010 - 01.2012
Service Desk Development & Quality Coordinator
DHL IT Services
Prague
09.2009 - 08.2010
Incident Management & Project Analyst
DHL IT Services
Prague
04.2008 - 09.2009
Service Desk Analyst
DHL IT Services
Prague
12.2006 - 09.2008
Education
Business Administration
Makerere University Business School
KampalaSkills
- Stakeholder management
- Strategic planning
- Cross-functional coordination
- Functional & business requirements
- Budget control
- Facilitation
- Documentation and knowledge management
- Coaching and mentoring
Certification
- Project Management Professional (PMP), Project Management Institute, 2024
- Generative AI Overview for Project Managers, Project Management Institute, 2024
- Google Cloud Digital Leader, Google, 2023
- Certified Knowledge Manager, KM Institute, 2011
- ITIL Foundation Bridge (Version 3), BCS, The Chartered Institute for IT, 2010
- PRINCE2 Practitioner, APM Group, 2009
- PRINCE2 Foundation, APM Group, 2008
- ITIL Foundation, Examination Institute for Information Science, 2008
Timeline
IT Project Manager - Deutsche Bank Account
KYNDRYL s.r.o
06.2022 - 08.2024
Learning Manager Service & Operations
Expedia Group
10.2021 - 05.2022
Strategic Projects for Enterprise Capability
Novartis
02.2020 - 02.2021
Competency Process Expert/Service Lead
Novartis
02.2019 - 02.2020
Project Coordinator, Global ServiceNow
DHL IT Services
11.2017 - 10.2018
Knowledge Management Specialist
ADP
01.2012 - 04.2017
IS Training Specialist
DHL IT Services
08.2010 - 01.2012
Service Desk Development & Quality Coordinator
DHL IT Services
09.2009 - 08.2010
Incident Management & Project Analyst
DHL IT Services
04.2008 - 09.2009
Service Desk Analyst
DHL IT Services
12.2006 - 09.2008
Business Administration
Makerere University Business School
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