▪ Provides internal support to client project portfolio, from initial price calculation to project completion increasing profitability by 15%.
▪ Initiating Project scope, planning, budgeting, and coordinating its implementation to agreed standard
▪ Administering project management system through monthly reporting, planning and analysis with 100 % completion rate.
▪ Create client specific financial reporting related to cost, budget in relation to actual, and profitability thereby reducing cost by 5%
▪ Responsible for defining KPI according to business and clients’ objectives
▪ Responsible for Data Integrity and Data Quality related to client finance processes and reconciliation
▪ Provide clear explanations of projects' financial standing, emerging trends and developments, and suggestions for how to increase their profitability.
▪ Track, report progress, manage overall timelines, deliverables, and risks within & outside the project
▪ Coordinating logistics and transportation from order processing and warehouse ensuring prompt order delivery.
▪ Managing over 40 incoming orders from customers via email, SAP ERP and MS Excel on a daily basis
▪ Resolving queries and communicating discrepancies from both internal clients and external vendors
▪ Developed and implemented technical project management tools such as plans, schedules and responsibility and compliance matrices
▪ Explained proposed solutions to customers, management and other interested parties through written proposals and oral presentations
▪ Completed timely data entry of new orders, labeled containers and placed in accurate storage locations
▪ Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,
▪ Liaised between warehouse personnel and customer to facilitate account and operational needs
▪ Processed and entered customer orders into database and provided proactive customer service for accounts
▪ Managed system support functions to set priorities and service levels expectations
▪ Tracked orders and notified customers of status or potential delays
▪ Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing
▪ Monitored and reported on transportation costs and properly filed shipping documents
▪ Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems
▪ Collaborated with new and established vendors to negotiate optimal pricing and scheduling
▪ Developed and deployed strategies to save time and expenses associated with goods movements
▪ Review pending tickets, assign them, and deal with complicated user issues as necessary.
▪ Handling more than 30 customers' requests by both phone and email Prospects and generates leads where necessary.
▪ Established and maintain ongoing collaborative relationship with functional teams in material and warehouse operations, quality, and logistics to ensure customer requirements are met.
▪ Increased order accuracy in terms of product, volume, stock levels and pricing for efficient order management
▪ Monitoring of issued orders and coordination of flow of goods throughout supply chain processes.
▪ Negotiating with customers and suppliers regarding changes in deliveries
▪ Monitoring orders to ensure it remains on target for fulfilment and delivery.
▪ Accurately record any concerns and inquiries from vendors and stakeholders and escalate where necessary
▪ Ensure Proper Inventory Management working with MS Excel, CRM, EDI & SAP ERP Forecasting and preparation to meet future inventory requirements (management of storage space in company warehouses).
▪ Evaluated staff performance and provided coaching to address inefficiencies
▪ Developed and updated tracking spreadsheets for process monitoring and reporting
▪ Gathered, organised and input information into digital database
▪ Optimised customer experience by delivering superior services and effectively troubleshooting issues thereby increasing customer retention by 100 % and 15% new customer addition.
▪ Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making
▪ Supported creation of detailed, technical financial models to value potential acquisition targets
▪ Proved successful working within tight deadlines and fast-paced atmosphere
▪ Actively listened to customers' requests, confirming full understanding before addressing concerns.
▪ Sales Operations, Business Development, New Business Acquisition
▪ Successfully expand the business base from Lagos to other States (Oyo & Ogun)
▪ Key member in increasing outlets from 1 Petrol filling Station to five (5) Stations
▪ Increased yearly turnover from $150,000 thousand dollars to $1.1 million dollars per annum in three (3) years
▪ Responsible for securing $50,000 Thousand Product Purchase Overdraft from bank to support expansion drive
▪ Designed computer-based framework in quality control, monitoring, purchases, and sales of petroleum products in various outlets.
▪ Developed and implemented favorable pricing structures balancing firm objectives against customer targets
▪ Improved bottom-line profitability by growing customer base and capitalising on upsell opportunities
▪ Brought in new accounts through successful networking strategies and promotional approaches
Privileged to be part of the team that introduced sachet Milk into the Nigerian Market.
Responsible for defining field sales staff KPI’s according to the business objectives.
Part of the team that increased Gombe depot sales from $20,000 dollars to $200,000 dollars within 5 years.
Responsible for developing an operational Reporting Template for Gombe depot.
Part of the team that successfully launch ONGA Seasoning Product in the Nigerian market.