MS Office
Ocir Cicinov
Customer Service Specialist
Prague,CZ
Summary
Dynamic Customer Service Specialist with Czech Airlines Handling, skilled in effective communication and problem-solving. Proven track record in enhancing customer satisfaction through precise management of flight reservations and timely baggage tracking. Proficient in Amadeus and WorldTracer, demonstrating strong attention to detail and collaboration with cross-functional teams.
Overview
6
6
years of professional experience
3
3
Languages
Work History
Customer Service Specialist
Czech Airlines Handling
09.2019 - Current
- Provide exceptional customer service by addressing inquiries related to flight reservations, ticketing, and travel information, ensuring high levels of customer satisfaction.
- Utilize the Amadeus reservation system to efficiently manage bookings, modifications, and cancellations, maintaining accuracy in all transactions.
- Employ WorldTracer to track and manage lost or mishandled baggage, ensuring timely updates and effective communication with affected passengers.
- Provide accurate information regarding visa and entry requirements using Timatic, assisting travelers in understanding travel regulations for various destinations.
- Handle customer complaints and concerns with professionalism, actively seeking resolutions to ensure a positive travel experience.
- Collaborate with internal teams, including Operations and Ground Services, to coordinate special requests and efficiently address customer needs.
- Document all customer interactions in the system to maintain accurate records and ensure informed follow-ups.
Education
High School Diploma -
Business School Svatoslavova
Prague 04.2001 -
Skills
Effective Communication
Team Collaboration
Attention to Detail
Problem-Solving
CRM Software Experience
Cross-Cultural Communication
Software
Amadeus GDS
Interests
Traveling
Reading
Timeline
Customer Service Specialist
Czech Airlines Handling
09.2019 - Current
High School Diploma -
Business School Svatoslavova
04.2001 -
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