Marko MILANOVIČ

• Managed cross-functional teams to achieve business objectives and improve overall performance.
• Enhanced financial reporting accuracy by implementing rigorous controls over accounting processes that facilitated more informed decision-making at all levels of the organization.
• Collaborated with executive leadership to develop long-term strategies for sustained growth and success.
• Transformed HR operations through the implementation of modern talent acquisition strategies that attracted top-tier employees while minimizing turnover rates.
• Facilitated professional development programs for staff, resulting in improved employee performance and increased job satisfaction.
• Leveraged data, implemented new technology and revised procedures to support change.
• Implemented and monitored organizational plans and developed goals and strategies to address prioritized issues.

• Developed comprehensive reports, enabling management to make informed decisions based on accurate data analysis.
• Cultivated lasting partnerships with industry professionals, ultimately increasing referral business as well as long-term client retention rates.
• Spearheaded process improvement projects, leading to significant time savings without compromising quality or accuracy of work completed.
• Collaborated with cross-functional teams to develop new strategies for increased revenue generation.
• Managed a diverse portfolio of clients, ensuring that each received tailored solutions aligned with their specific requirements.
• Provided valuable input during team meetings, resulting in the identification of new opportunities for growth and development within the organization.
• Built relationships with industry stakeholders to stay informed on industry trends and developments.

• Managed cross-functional teams to achieve business objectives and improve overall performance.
• Enhanced financial reporting accuracy by implementing rigorous controls over accounting processes that facilitated more informed decision-making at all levels of the organization.
• Transformed HR operations through the implementation of modern talent acquisition strategies that attracted top-tier employees while minimizing turnover rates.
• Implemented innovative technologies to enhance communication and collaboration among departments, improving workflow efficiency.
• Established strong relationships with key stakeholders, ensuring alignment on goals and priorities.
• Maintained internal accuracy and transparency controls in accounting and bookkeeping.
• Guided staff and provided opportunities for growth by encouraging creativity and ownership.

The customer line operator handles simple customer requests or complaints by phone, e-mail, social media, etc., exactly according to the described work procedures, with the aim of satisfying all customer needs.

• Worked closely with colleagues on interdisciplinary projects that combined art, history, science, or social studies themes into cohesive exhibitions.
• Assisted researchers with access to specialized resources within the museum''s collection for scholarly investigation purposes.
• Curated visually appealing exhibits that showcased various artistic styles and periods for increased visitor interest in diverse collections.
• Developed educational programs for various age groups, promoting art appreciation within the community.
• Enhanced visitor experience by curating innovative and engaging exhibits.
• Collaborated with artists and other institutions for diverse and enriching exhibitions, attracting a wider audience.

• Developed style guides and editorial processes to maintain a consistent voice across all published materials.
• Streamlined workflow processes by implementing efficient project management tools for team collaboration.
• Organized regular team meetings for brainstorming ideas, discussing progress updates, addressing challenges faced during projects.
• Maintained open lines of communication with authors throughout the editing process, resulting in smoother collaborations.
• Liaised with graphic designers to create visually appealing layouts that complemented written content.

• Streamlined project processes by implementing Agile methodologies, resulting in increased efficiency and reduced costs.
• Negotiated contracts with vendors and suppliers, securing quality materials at competitive prices for efficient use of resources.
• Coordinated cross-functional teams and resolved conflicts, maintaining a positive work environment throughout the project lifecycle.
• Created accurate budgets based on resource requirements, allowing for optimal allocation of funds across all aspects of the projects.
• Fostered a culture of innovation and creativity within the project team, leading to improved problem-solving capabilities and enhanced outcomes.
• Identified plans and resources required to meet project goals and objectives.
• Achieved project deadlines by coordinating with contractors to manage performance.
• Planned, designed, and scheduled phases for large projects.

• Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
• Improved patient satisfaction ratings by delivering compassionate and personalized care.
• Implemented infection control measures that significantly reduced hospital-acquired infections.
• Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
• Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
• Assessed patients to determine individual needs and develop care plans in coordination with multidisciplinary healthcare professionals.
• Helped patients eat and drink when necessary for safe consumption of food consistent with recovery guidelines.
• Protected confidentiality of information related to patient care activities and EMS operations.

• Monitored client progress over time, tracking improvements in symptoms and functioning through regular assessment updates.
• Provided crisis intervention services when needed, assisting clients during times of acute distress or emergency situations.
• Conducted extensive background research on clients'' presenting problems, obtaining information critical for formulating appropriate interventions.
• Assisted in group therapy sessions, fostering a supportive environment for individuals with diverse needs.
• Interviewed, observed, and surveyed patients to gain necessary information for psychological diagnosis.