Experienced Technical Writer with a proven track record of creating impactful content. Led the development of the FAIR data ecosystem, an AI-driven platform. Developed a robust infrastructure and information models, utilizing DITA XML editing tools, a Component Content Management System (CCMS), and industry standards including IEC 61406, VDI 2770, and iiRDS.
Integrating the Digital Twin (Industry 4.0) into the customer support workflow, aims to an impressive annual cost savings of EUR 620,000.
• Collaborated with subject matter experts to gain deep understanding of product features for accurate documentation.
• Streamlined internal processes by creating detailed standard operating procedures for various departments.
• Conducted user research to better understand user needs and preferences, resulting in understanding key points for improved documentation.
• Managed version control and timely updates of documents.
• Developed a comprehensive user guide that provided users with clear instructions and step-by-step instructions for using the product
• Proved successful working within tight deadlines and a fast-paced environment.