Magdaléna Trnková
Praha 4 - Modřany
Summary
Committed professional with social works and education background from different areas. Main focus is on children, youth and families rehabilitation and improving quality of the life for each member. Also strong understanding for people who went through difficult time with the law due to mental and health challenges and thus needed professional help. High skills of problem solving and support to a clients. Naturally approachable with a friendly but professional persona, I engage well with clients demonstrating respect and empathy. My goal is to empower families that are going through hard times and providing all kinds of support and guiding them on the right path as a functioning family and make sure that children and youth have a quality life. Also help individuals that goes through challenges due to their encounter with law and guide them on the right path and ensure that they will become a good member of society.
Overview
6
6
years of professional experience
Work History
Volunteer, Assistant of Social worker
NHS
England
09.2021 - 12.2021
- Making a difference in individual´s life and families by providing social support
- Improvement in solving problem task by analysing the core problem and finding a solution and give help to protect vulnerable people from harm/abuse
- Building successful professional relationship with clients by active listening and speaking skills
- Providing regular support to the team and clients.
- Assisted in the preparation of reports, presentations and correspondence.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Volunteer
LOCIKA
Prague
07.2021 - 08.2021
- An organisation that focuses on domestic violence in families and rehabilitation of family ties
- Improved communication skills by providing support during sessions with patients and social workers
- Enhanced writing and searching skills by researching the most effective ways to provide social, practical, and emotional support to families and writing reports
- Improvement in administration by organizing and digitalization files of patients.
- Provided customer service by responding to inquiries, resolving complaints, and addressing issues in a timely manner.
Au-pair
Laura Miles
London
07.2018 - 08.2019
- Taking care of two little kids, while parents were working
- Helping them develop motor skills in preparation for preschool and making sure that homework is done
- Organize free time for kids after school and during holidays and assist with basic housework
- Cooking dinners for children after quality spending time playing
- Make sure that all areas of the house are clean, organised and put away after playing.
Server
Banff Center for Arts and Creativity
03.2023 - 03.2024
- Friendly and professional customers greeting and explaining how our restaurant works
- Conducted regular check-ups on guest to see if they are satisfied and also fulfil their subsequent requests
- Great coordination with the back of the house and the front house
- Training and introducing new servers to the high standards of the restaurants.
- Responded efficiently to guest inquiries and complaints in a professional manner.
Waitress
Nando's
London
10.2021 - 10.2022
- Providing a friendly and courteous service to all customers
- Responsible for handling money transactions and effective communication with kitchen staff regarding customer allergies, dietary needs and other special requests
- Quick and quality delivery of food and beverages
- Perform consistent check back to make sure that everything is perfect for customers' time in the restaurant
- Trained new employees on accounting principles and company procedures.
Waitress
Greene King
London
03.2020 - 03.2021
- Taking orders and serving food and all types of beverages to customers
- Hosting and explaining how the restaurant works and current regulations that are applied
- Making recommendations from the menu and communicating with other staff to make sure that all requests are met.
Waitress
Bangalore Express City
London
10.2019 - 01.2020
- Delivering exceptional service by greeting, seating and serving customers in a timely, friendly manner
- Answering any questions regarding the menu or restaurant
- Keeping tables neat by clearing away dirty dishes, wiping down surfaces and refreshing glasses, beverages or any other necessities that need to be done to make the high-quality moments in the restaurant for each customer.
Saleswoman in bookstore
Luxor
Prague
02.2018 - 05.2018
- Sold a variety of merchandise, including books, children´s toys, posters, CDs and more
- Count the money at opening and closing times
- Cleaning shelves, organising the books in order, ordering any books that we do not have in stock or are in need of customer request
- Assisting customers to find or recommend books.
Education
Certificate - Identifying Child Abuse And Neglect
Allison Online Courses
09-2022
BSC PSYCHOLOGY HONS - Psychology
UNIVERSITY OF GREENWICH
London06-2022
Maturita - Social Work
Drtinova
Prague06-2017
Skills
- Fluent in English and Czech
- Office Administration
- First aid certificate
- Czech sign language beginner certificate
- Childcare skills – au-pair job and leader on summer camp, organizing activity for group of kids
- Verbal communication, adaptable, and passionate
- Several IT skills – Microsoft office and excel
- Efficient time management
- Problem Resolution
Hobbies and Interests
- Serving British royalty, princess Anne, and leaders of the Commonwealth.
- Travelling and learning about new cultures
- painting and books
- LGBT+ rights
Languages
Czech
First Language
English
Proficient (C2)
C2
Timeline
Server
Banff Center for Arts and Creativity
03.2023 - 03.2024
Waitress
Nando's
10.2021 - 10.2022
Volunteer, Assistant of Social worker
NHS
09.2021 - 12.2021
Volunteer
LOCIKA
07.2021 - 08.2021
Waitress
Greene King
03.2020 - 03.2021
Waitress
Bangalore Express City
10.2019 - 01.2020
Au-pair
Laura Miles
07.2018 - 08.2019
Saleswoman in bookstore
Luxor
02.2018 - 05.2018
Certificate - Identifying Child Abuse And Neglect
Allison Online Courses
BSC PSYCHOLOGY HONS - Psychology
UNIVERSITY OF GREENWICH
Maturita - Social Work
Drtinova
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