Akash Chinnam
Summary
Akash is a technical/functional consultant over 6 years of experience in content management system and CRM and Scrum. His key focus is in the Salesforce, Scrum Practices, Business Analysis and Administration. He has experience in complete life cycle software development including designs, development, testing and gathering requirements. Akash is passionate about building new solutions in the continuously evolving Digital Transformation areas. He is also a certified Salesforce Developer. He has worked with clients in Telecommunications, Financial Services, Healthcare, Life Science and Public Sector industries with excellent customer service skills.
Overview
7
7
years of professional experience
Work History
Salesforce Admin/ Business Analyst
Omni scope
St Louis
11.2019 - 06.2022
- Work with internal Accenture teams to create client-specific materials and drive conversations around the Salesforce value proposition
- Work with Delivery Lead/Project Manager to maintain and coordinate communication with the customer/client throughout each project
- Work with the project team to gather the business and functional requirements, by scoping, defining, and prioritizing requirements
- Mapping functional requirements to Salesforce.com features and functionality
- Understand and document requirements for configuring, testing and launching our CRM solution
- Understand CRM requirements, and identify product requirements for future enhancements.
- Technical Environment: Salesforce Lightning platform, integration tool – Jenkins; project tracking – HP Octane.
Salesforce Admin/ Business Analyst
Deloitte Digital
Orlando
11.2016 - 12.2019
- Delivering the Patient connect project at a large biopharmaceutic client
- Worked with stakeholders to execute the uses cases and user stories
- Responsible for creating Visual force email templates according to the business needs
- Created various Reports and Dashboards to visualize the growth of business in various modules
- Performed daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
- Technical Environment: Salesforce Lightning platform, Integration tool – Jenkins; Project Tracking – HP Octane
AEM Developer
I Trending Solutions
04.2016 - 12.2016
- Company Overview: Leading in Pc’s and Printers Company
- The client is in the process of migrating content from legacy systems to AEM 6.2 which mostly involves digital asset management (DAM)
- Involved in gathering the various requirements and Implementing a services in Events that gives JSON output for the events current status & time
- Maintained the Content Management System (CMS) and provided support for the application in authoring environment
- Customized the AEM 6.2 for creating various buttons and designed the workflow components related to digital assets upload workflow as per the client requirements.
AEM Developer
Spectra Infosystems
11.2015 - 03.2016
- Client is migrating their entire website to Adobe Experience Manager 6.0
- Worked with Business, Managers and Architects to make sure get the appropriate designs and requirements to develop the implementations
- Technical Environment: CMS- Adobe Experience Manager 6.1, Integration tool – Jenkins, Build tool – maven, Version control tool - SVN
Education
Master of Science - Computer Science
University of Illinois
Springfield 06-2015
Skills
System experience:
Software/Products
CRM
Sales Cloud, Service Cloud, Health Cloud
Project Management
Jira- Project Experience; share-point- Project Experience; ALM - Project
Experience; Team Foundation server (TFS)
SDLC
Agile and waterfall models- Project Experience
Version control client: source tree - Expert; Tortoise svn - Expert; Git -Expert
Integrated Development Environment: Eclipse – Expert
Hardware / Operating Systems
Microsoft Windows -Expert; Mac - Expert
Middleware / Databases
General Tools
Microsoft Word 2013 - Expert; Microsoft PowerPoint - Project Experience; Microsoft Excel 2013 - Project Experience
Timeline
Salesforce Admin/ Business Analyst
Omni scope
11.2019 - 06.2022
Salesforce Admin/ Business Analyst
Deloitte Digital
11.2016 - 12.2019
AEM Developer
I Trending Solutions
04.2016 - 12.2016
AEM Developer
Spectra Infosystems
11.2015 - 03.2016
Master of Science - Computer Science
University of Illinois
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