Akash Chinnam
Prague,10
Summary
Proficient Salesforce Admin and Business Analyst known for strong analytical skills and attention to detail. Experienced in designing and implementing effective business solutions through automation and customization, ready to leverage expertise to enhance organizational performance. Akash is also a certified Salesforce Consultant. He has worked with clients in Telecommunications, Financial Services, Healthcare, Life Science and Public Sector industries with excellent customer service skills.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Salesforce Admin/ Business Analyst
Chatter mill Analytics
05.2024 - 05.2025
- Conducted thorough analysis to identify business requirements to build salesforce application and for future enhancements.
- Documented specifications for configuration, testing, and launch of the salesforce business solution.
- Developed Flows to automate various business processes.
- Designed custom objects, fields, and relationships based on client needs.
- Collaborated with project team to scope, define, and prioritize business and functional requirements.
- Mapped functional requirements to Salesforce.com features for enhanced functionality.
- Created visual force email templates to meet diverse business needs.
Salesforce Admin/ Business Analyst
Omni scope
11.2019 - 06.2022
- Gathered and configured application requirements to fulfill business needs.
- Maintained client communication in collaboration with Delivery Lead and Project Manager throughout project lifecycle.
- Supported Sales team by qualifying leads within Salesforce environment.
- Administered user accounts on Salesforce, executing additions, deactivations, and running sales forecasts.
- Optimized business processes by configuring Salesforce functionalities.
- Executed web-to-case implementations through effective case management practices.
- Designed Flows tailored to meet organizational requirements.
- Established user roles by creating profiles and permission sets within the organization.
Salesforce Admin/ Business Analyst
Deloitte Digital
11.2016 - 12.2019
- Delivered Patient Connect project for large biopharmaceutical client.
- Collaborated with stakeholders to execute use cases and user stories.
- Developed Visualforce email templates aligned with business requirements.
- Produced reports and dashboards to visualize business growth across modules.
- Conducted daily, weekly, and monthly reviews of processes using operational metrics.
AEM Developer
I Trending Solutions
04.2016 - 12.2016
- Involved in gathering the various requirements and implementing a service in Events that gives JSON output for the events current status & time.
- Maintained the Content Management System (CMS) and provided support for the application in authoring environment.
- Customized the AEM 6.2 for creating various buttons and designed the workflow components related to digital assets upload workflow as per the client requirements.
AEM Developer
Spectra Infosystems
11.2015 - 03.2016
- Client is migrating their entire website to Adobe Experience Manager 6.0.
- Worked with Business, Managers and Architects to make sure get the appropriate designs and requirements to develop the implementations.
Education
Master of Science - Computer Science
University of Illinois
Springfield06.2015
Skills
- Lightning experience
- Salesforce configuration
- Service cloud management
- Salesforce customization
- Dashboard creation
- Security management
- Visualforce development
- Email template design
- Business process improvement
- Gap analysis
- Cost-benefit analysis
- Predictive modeling
Certification
- Salesforce Administrator
- Salesforce App Builder
- Salesforce Developer
- Salesforce Data Cloud consultant
- Salesforce Service Cloud
- Salesforce Sales Cloud
- Salesforce Certified Agent force Specialist
- Professional Scrum Master
Timeline
Salesforce Admin/ Business Analyst
Chatter mill Analytics
05.2024 - 05.2025
Salesforce Admin/ Business Analyst
Omni scope
11.2019 - 06.2022
Salesforce Admin/ Business Analyst
Deloitte Digital
11.2016 - 12.2019
AEM Developer
I Trending Solutions
04.2016 - 12.2016
AEM Developer
Spectra Infosystems
11.2015 - 03.2016
Master of Science - Computer Science
University of Illinois