Zuzana Bednářová

As a Product Manager at GoodData, I was dedicated to aligning product improvements with the company's global vision, transforming strategic insights into actionable outcomes. My responsibilities covered the full spectrum of the product lifecycle, from problem identification to successful delivery.

Backlog Management:
(Re)Prioritized backlog items to align with project goals and timelines.

Feature and Milestone Planning:
Collaboratively developed feature specifications and milestone plans to ensure timely and effective product releases.

Product Vision Collaboration:
Actively participated in shaping and refining the company's product vision through extensive cross-functional collaboration.

Roadmap Development:
Created detailed quarterly and yearly roadmaps to guide product direction and align with business objectives.

Metrics and KPIs Definition: Help to establish key performance indicators and metrics to capture quantitative data for continuous improvement and decision-making.

Team Stand-ups:
Led and participated in daily stand-ups to foster open communication and agile workflow across teams.

Cross-Functional Collaboration:
Worked closely with UX designers, developers, marketing, support, and management to define and deliver impactful features that meet user needs.

User Case Studies:
Took part in user case studies to gather insights and drive product enhancements.

I most enjoy on collaborating with the UX team to develop engaging frontend features, I believe my strongest skill is understanding the user's perspective on our product since I was myself a data analyst once.
I have also contributed to backend projects during my maternity leave.

Strong troubleshooting skills allowed me to efficiently resolve customer issues or system failures.
With a solid technical background and a proactive approach to keeping my IT knowledge current, I am committed to delivering high-quality support.

My daily responsibilities include working with technologies such as HTTP, REST API, Splunk, Grafana, Jira, and SQL. I thrive in dynamic environments, and I am dedicated to helping customers navigate technical challenges with a friendly and solution-oriented mindset.

Implementation and management of Keboola platform for our customers.
BI solution design, data processing and visualizations in various BI tools.

GoodData customer support is exceeding customer expectations and this is how we do it:

- Interact with GoodData customers to help resolve support tickets and generally educate the customers to be comfortable using the application on their own
- Support ticket quality control
- Delivery of trainings to L1/L2 colleagues on a new features
- Working in Zendesk, Jira, PagerDuty, Splunk
- Prepare support materials such as product documentation, forum articles
- Work closely with users, product management, engineering teams across multiple time zones
- Dashboards & report creation for internal teams based on their requirements