Ziyad Alattrash

• Provided customers with information about availability and pricing.
• Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
• Managed online booking inquiries and assisted guests and travel partners with questions throughout entire booking cycle.
• Maintained high levels of efficiency by managing multiple phone lines and email correspondence for reservation requests and adjustments.
• Resolved various issues and discrepancies for customers.
• Participated in weekly team meetings to discuss challenges and brainstorm solutions, fostering culture of continuous improvement.

working closely with the general accountant as well as colleagues from various departments within the organization to handle day-to-day financial tasks as well as the month-end close process using DocuWare, Microsoft Dynamics, Jobrouter, Birchstreet, Opera, and Microsoft Office.

• The tasks assigned included:

• Financial Data Gathering and reporting

• Creation of Financial Statement

• Auditing of various financial transactions

• AR/AP related tasks

• Vendor Management E