Zhanna Kaiukova
Hostess
Prague
Summary
Customer-focused candidate eager to manage multiple priorities with a positive attitude. Driven by the motto: "Go as far as you can see, and when you get there, you will be able to see further."
Overview
8
8
years of professional experience
4
4
years of post-secondary education
4
4
Languages
Work History
Hostess
Four Seasons Hotel
01.2023 - Current
- Established connections with loyal customers, building a strong sense of community in venue.
- Managed dining area capacity to ensure optimal seating arrangements during busy periods, preventing overcrowding.
- Boosted team spirit by encouraging collaboration, respect, and open communication among staff members.
- Enhanced guest satisfaction by providing tailored recommendations tailored to their preferences and dietary needs.
- Responding to emails and taking phone calls on a daily basis.
Receptionist
Koleje TUL Harcov
01.2018 - 01.2022
- Greet and welcome guests
- Answer any questions visitors have
- Handle any customer problems
- Provide guests with information and service
- Handle calls and collect personal information.
Summer Camp Supervisor
Czech Hockey Camp Elgraff
01.2016 - 01.2018
- Responsible for organizing and implementing a safe schedule of events and trips for children 5-13 years of age
- Communication with parents, staff
- Interacting with campers at all times, and building a positive relationship with them.
Education
Bachelor's degree - Anglo-American Studies and Hispanic Studies, Primary education
Technical University of Liberec
Liberec 09.2019 - 05.2022
Erasmus program -
Universidad De Oviedo
Oviedo 01.2017 - 05.2017
Czech course -
PEC
Liberec 09.2014 - 05.2015
Skills
Consistency
Interpersonal Communication Skills
Time Management Skills
Multitasking Skills
Microsoft Office PowerPoint
Microsoft Office Word
Honesty and Integrity
Motivated Attitude
Problem-solving aptitude
Staff Training
Guest complaint resolution
Extracurricular Activities
Tutor, Self-employed, Liberec, 2019, 2021, English, Spanish, Czech
Timeline
Hostess
Four Seasons Hotel
01.2023 - Current
Bachelor's degree - Anglo-American Studies and Hispanic Studies, Primary education
Technical University of Liberec
09.2019 - 05.2022
Receptionist
Koleje TUL Harcov
01.2018 - 01.2022
Erasmus program -
Universidad De Oviedo
01.2017 - 05.2017
Summer Camp Supervisor
Czech Hockey Camp Elgraff
01.2016 - 01.2018
Czech course -
PEC
09.2014 - 05.2015