ZEINA ESMIRAN
Prague,Praha 3
Summary
International Diplomatic Studies major at Prague University of Economics and Business with a focus on diplomacy, economics, and international relations. Experienced in building long-term client relationships, delivering exceptional customer service, and surpassing revenue goals. Skilled in adapting to diverse client needs with a compassionate, community-oriented approach, aiming to make a meaningful impact within a dynamic international workforce.
Overview
2
2
years of professional experience
Work History
MENA Region Sales Manager
International Student Network
Prague , Czech Republic
09.2022 - 06.2023
- Created strategic sales plans, designed to increase sales, customer loyalty and market awareness.
- Educated customers on available processes and services to increase sales.
- Maintained friendly and professional customer interactions.
- Presented Czech Republic universities during ICEF Berlin Nov. 2022 & ICEF Dubai Feb. 2023
- Implemented training programmes, enhancing team selling skills.
- Maintained close relationships with major clients for recurring business opportunities.
- Understood local culture and preferences, tailoring products accordingly.
Customer Service Associate
Amazon
Amman, Jordan
04.2021 - 12.2021
- Resolved customer queries over phone and by email.
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Enhanced customer satisfaction by providing timely and effective solutions.
- Showcased excellent listening skills when interacting with customers, leading to greater understanding of their needs.
- Managed high volume of calls daily, maintaining composure under pressure.
- Trained new staff on company policies and procedures, ensuring uniformity in service delivery.
- Consistently met set targets without compromising quality of service.
Education
Bachelor of Arts - International & Diplomatic studies
Prague University of Economics & Business
PragueSkills
- Strong written & verbal communication skills
- Proficient in MS (Excel, Word, PowerPoint)
- Effective presentation & public speaking abilities
- Excellent attention to detail and analytical skills
- Skilled in data interpretation & reporting
Languages
Arabic
Native language
English
Proficient (C2)
German
Beginner (A1)
Timeline
MENA Region Sales Manager
International Student Network
09.2022 - 06.2023
Customer Service Associate
Amazon
04.2021 - 12.2021
Bachelor of Arts - International & Diplomatic studies
Prague University of Economics & Business
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