Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Zayda Vallejo

Customer Care Specialist
Prague

Summary

Customer service professional prepared for role requiring bilingual expertise. Proven ability to enhance client experiences and resolve issues effectively. Team-focused with commitment to achieving results, adaptable to changing needs, and skilled in communication and problem-solving.

Overview

18
18
years of professional experience
3
3
Certifications
2
2
Languages

Work History

Educational Specialist

Central Point School
06.2024 - Current
  • Create and manage structured plans bi-monthly, ensuring all tasks and resources were organized and delivered on time.


  • Develop and deliver clear, engaging presentations to support team meetings and internal discussions.


  • Manage multiple tasks, balancing preparation, and communication to ensure smooth workflow and efficiency.


  • Tailor communication and presentations to suit diverse audiences, ensuring clarity and engagement.


  • Built strong relationships with stakeholders, identifying their needs and providing tailored support to ensure effective communication and mutual success.

Educational Specialist

Colegio Menor International School
04.2014 - 10.2023
  • Identified and resolved challenges efficiently, adjusting approaches to meet diverse needs and improve outcomes.


  • Maintained detailed records and documentation, to track progress, ensuring accurate reporting and effective communication.


  • Collaborated with colleagues and stakeholders, by cultivating a cooperative and result-driven environment.

Digital Marketing Specialist

Digipix
01.2013 - 03.2014
  • Created social media content with innovative brand messaging to support new product launches.


  • Cultivated a strong online community by engaging with followers, responding to comments and messages, and proactively addressing customer concerns.


  • Created compelling content for various digital channels, enhancing engagement and encouraging shares.

English Language Instructor

Monte Tabor School
04.2010 - 12.2013
  • Organized and executed events to showcase key achievements, engaging stakeholders and enhancing customer experience.


  • Executed administrative duties such as data analysis, performance tracking, and detailed report generation


  • Offered individualized support, mentoring individuals and ensuring effective communication with stakeholders.

English Language Instructor

American School of Guayaquil
04.2007 - 03.2013
  • Offered individualized support, mentoring individuals and ensuring effective communication with stakeholders.


  • Managed multiple tasks, balancing preparation, and communication to ensure smooth workflow and efficiency.

Education

Bachelor of Arts - Early Childhood Education

Universidad Casa Grande
Guaayquil , Ecuador
04.2001 -

Skills

    Client relationship management

    Multitasking and organization

    Proficient problem-solving

    Effective time management

    Cultural awareness

    Bilingual proficiency

    Customer support

    Team collaboration

Certification

Customer Service, Customer Support, and Customer Experience, UDEMY

Timeline

Customer Service, Customer Support, and Customer Experience, UDEMY

06-2025

Voice of the Customer (VOC): Enhancing Experiences, Cursera

05-2025

Onboarding New Employees: Increase retention and performance, UDEMY

05-2025

Educational Specialist

Central Point School
06.2024 - Current

Educational Specialist

Colegio Menor International School
04.2014 - 10.2023

Digital Marketing Specialist

Digipix
01.2013 - 03.2014

English Language Instructor

Monte Tabor School
04.2010 - 12.2013

English Language Instructor

American School of Guayaquil
04.2007 - 03.2013

Bachelor of Arts - Early Childhood Education

Universidad Casa Grande
04.2001 -

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Zayda Vallejo Customer Care Specialist