Yuliia Skubach
Praha
Summary
Developed expertise in overseeing produce operations within fast-paced retail environment, ensuring optimal product quality and customer service. Skilled in inventory management, team coordination, and implementing effective merchandising strategies. Seeking to transition into new field, leveraging transferrable skills in leadership and operational efficiency.
Overview
6
6
years of professional experience
9
9
years of post-secondary education
5
5
Languages
Work History
Product Returns Department
Central Import S.r.o
01.2024 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Receptionist
Evelimax, S.r.o.
09.2023 - 01.2024
- Poskytování úklidových služeb a dalších služeb dle potřeb objednavatele
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Confirmed appointments, communicated with clients, and updated client records.
Assistant Teacher Volunteer
Gymnázium Pojmenované Po T. Shevchenko
04.2022 - 07.2023
- Established a positive classroom environment that fostered mutual respect and collaboration among students.
- Contributed to the development of school-wide initiatives aimed at boosting overall student achievement and wellbeing.
- Served as a mentor to new volunteers, modeling effective teaching strategies and providing guidance throughout their onboarding process.
čašnička
Restauracia Toscana
10.2021 - 01.2023
Assistant Manager - HR
Tesco
10.2018 - 06.2021
- Managed payroll administration, ensuring timely and accurate salary disbursements to all employees.
- Established strong relationships between management teams across departments through effective communication channels and routine meetings.
Education
Mgr. - Teacher of Ukrainian Language And Literature And C
Prešovská Univerzita
Prešov, Slovakia 09.2018 - 06.2023
Zdravotní škola - Zdravotní sestřička
Zdravotní škola
09.2014 - 07.2018
Skills
- Microsoft Office Expert
- Adobe Photoshop Advanced
- Microsoft PowerPoint Expert
- Montessori Method Experienced
- Microsoft Excel Experienced
Store layout
Merchandising strategies
Operational efficiency
Task delegation
Additional Information
Absolvování školení a praxe na pozici koordinátora v logistické společnosti (Praha 2023)
Personal Information
Date of Birth: 07/09/99
Timeline
Product Returns Department
Central Import S.r.o
01.2024 - Current
Receptionist
Evelimax, S.r.o.
09.2023 - 01.2024
Assistant Teacher Volunteer
Gymnázium Pojmenované Po T. Shevchenko
04.2022 - 07.2023
čašnička
Restauracia Toscana
10.2021 - 01.2023
Assistant Manager - HR
Tesco
10.2018 - 06.2021
Mgr. - Teacher of Ukrainian Language And Literature And C
Prešovská Univerzita
09.2018 - 06.2023
Zdravotní škola - Zdravotní sestřička
Zdravotní škola
09.2014 - 07.2018
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