Yuliia Kozyr

- Supporting Account Managers, Sales Teams, and Client Services within various locations

- Providing a consistent administrative support function to the Sales and Marketing Department in relation to client renewal, operational on-boarding of clients, and client reporting

- Invoicing clients

- Supporting the renewal and business review process by generating client-specific activity and utilization reports within the agreed timeframe

- Review with the relevant Business Development Director/Business Development Manager to ensure the accuracy of information and identification of any potential service issues

• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Directed phone inquiries, answered customer questions, and scheduled appointments.
• Processed payments and informed individuals of further financial responsibility to facilitate timely payments.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.