YÜCEL SEVER

• Maintained up-to-date knowledge on policies and regulations, ensuring accurate advice was provided to clients at all times.
• Mentored junior advisors, fostering a supportive team environment focused on growth and learning.
• Utilized Amazon internal and external tools to track client interactions efficiently while answering their queries, preferences, and concerns.
• Delivered supportive and knowledgeable counseling to employees by following the latest updates regarding to policies.
• Increased client satisfaction, providing detailed guidance on queries.

My everyday work is focused on to make Amazon.com a safer place for all its customers.I mostly work on the seller side and make sure all the sellers who register on Amazon.com are legit and trustable individuals or businesses.

I am responsible for a wide range of duties related to investigation and elimination of online eCommerce risk.My work relies on excellent judgment to plan and accomplish goals and I work under limited supervision of the Manager.

I was working on the procurement needs of the company and dealing with all the purchases, import, customs and logistics processes.

I had a wide range of duties including making meetings with the sales team and suppliers, organizing shipments and dealing with customs clearance procedures, arranging the necessary documents for customs clearance, arranging the payment to suppliers with the finance department and planning the new procurement needs.

I had a number of achievements such as reducing the transportation cost and time and finding new suppliers for the business need.

My duties were making phone calls to customers and suppliers.In my daily work, I arranged a number of road shipments and listened to customer concerns.

I arranged meetings with potential customers and helped the company to find new customers, also I found new suppliers that offer better shipment rates and this helped the company to reduce the costs.