Yasmeira Benedicta Penaloza Diaz

- Maximize the efficiency of administrative processes by completing paperwork promptly and ensuring proper filing of all documents.
- Manage company funds in accordance with business guidelines.
- Collaborate with team members to enhance individual performance and set realistic improvement goals.
- Identify areas for cost control improvements and implement necessary changes.
- Reduce expenses by minimizing waste and optimizing staff allocation.
- Define employee roles and ensure tasks are completed efficiently.
- Maintain a safe and healthy work environment.
- Coach and develop a multifunctional team.
- Drive growth across multiple revenue streams.

- Processes reservations received via email, telephone, or central reservation system referrals.
- Handles reservations from the sales office, other hotel departments, and travel agents.
- Is knowledgeable about room types, their locations, and layouts.
- Creates and maintains reservation records, organized by arrival dates and in alphabetical order.
- Processes cancellations and modifications, promptly communicating updates to the front desk.
- Understand the hotel’s policy on guaranteed reservations.
- Manages daily correspondence, responds to inquiries, and makes reservations as needed.

- Welcoming guests to the hotel in a polite, friendly, and helpful manner.
- Handling late arrivals and assisting with early check-outs.
- Checking out departing guests using the hotel’s accounting system.
- Processing payments from guests via credit card, cash, or invoice.
- Serving as a point of contact for guests to address any inquiries.
- Handling and resolving customer complaints promptly and professionally.
- Managing group bookings for conferences, the restaurant, and accommodation.
- Ensuring all necessary paperwork is completed for a smooth handover at the end of the shift.

• Tax and Accounting**
  - Assisting with sales/purchase ledger duties, cash books, and payroll.
  - Managing purchase orders.
  - Handling monthly payroll, and processing purchase and sales invoices.
  
• Project Coordinator
  - Assisting and supporting the Project Manager with daily tasks.
  - Providing administrative support to Project Managers and Directors on various projects.