Yanina Lyushyna
Prague
Summary
Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Personable Lead Sales Associate skilled in executing creative sales strategy and fostering customer satisfaction. Energetic and detail-oriented. Passionate about building customer connections and maximizing sales.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Senior sales advisor
Ingredients store
01.2023 - 01.2024
- Developed and maintained knowledge of current sales and promotions in the progressive niche perfumes and cosmetic brands.
- Participated in store meetings and product training sessions to understand and sell items.
- Performed inventory control procedures to manage stock.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Provided exceptional customer service to foster client loyalty and satisfaction.
- Maintained store visual standards by setting up window and interior displays to merchandising guidelines.
- Contributed to event marketing, sales and brand promotion.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
Relationship Manager Premium Clients II
Raiffeisenbank a.s.
08.2021 - 12.2022
- Banking and financial sector, investment, asset management, wealth management
- Maintained knowledge on banking products and distribution to provide optimal service support.
- Participated in staff meetings to discuss innovative strategies to improve services.
- Contacted potential clients to pursue sales and gather funds.
- Educated clients on potential risks and rewards associated with various investments.
- Recommended specific investments to help clients meet financial goals.
- Analyzed financial needs of clients and developed tailored strategies to meet goals.
International clients Relationship Manager
UniCredit Bank CZ
04.2019 - 07.2021
- Developed and maintained strong relationships with clients to maximize satisfaction.
- Educated clients on financial topics and best practices.
- Provided specialized financial planning support for clients with diverse portfolios and individual needs.
- Recommended specific investments to help clients meet financial goals.
Dior Brand Ambassador
Lagargere
06.2016 - 03.2019
- Communicated product information with confidence and educated consumers about company.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Placed new and existing brand products in competitive retail locations.
- Maintained clean, organized and professional work environment.
- Worked with team to achieve sales goals for products.
- Increased sales by effectively communicating product benefits.
- Planned, implemented, and tracked sales and marketing strategies to promote brand products.
Beauty advisor
Similairs Promotion CZ s.r.o.
11.2014 - 05.2016
- Airport promotion
Beauty advisor
Rafinanz Promotion CZ s.r.o.
02.2007 - 08.2012
- Airport promotion
Assurance and Business Advisory Services Training
CSOB Holding, CZ
10.2008 - 05.2009
- Ceskomoravska stavebni sporitelna, a.s., Hypotecni Banka, a.s.
Education
Master Program in International Relations and European Studies -
Metropolitan University Prague
02.2018
Master Program in International Economic Relations -
Metropolitan University Prague
06.2016
Master Of Asia-Pacific Studies - International Relations And Affairs
Cheng-Chi University
Taipei, Taiwan 07.2015
Bachelor International Trade -
Metropolitan University Prague
09.2009
Erasmus Program -
Faculty of Law, University of Salamanca
02.2008
Skills
- Intermediate LATEX
- Advanced Microsoft Office, Windows
- Various presentations and research papers presented during Master Program studies
- Customer Service
- Staff Supervision
- Brand Promotion
- Client Relationship Management
- Staff Training and Development
- MS Office
Certification
- January 2020 - The successful completion of professional exam for providing or arranging consumer loans other than housing and housing, Czech Banking Association
- March 2018 - International Leadership and Organizational Behavior, Universita Bocconi
- Nov. 2017 - Creating resilient organizations in Luxury, Universita Bocconi
- June 2017 - Management of Fashion and Luxury Companies, Universita Bocconi
- Level III HUESA, Development of wisdom and positive understanding of life, contribution to the well-being of every living creature on Planet Earth.
Languages
Russian
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Czech
Bilingual or Proficient (C2)
Spanish
Advanced (C1)
Italian
Advanced (C1)
French
Elementary (A2)
Chinese
Elementary (A2)
Workshops And Seminars Attended
- 01/29/18 - 02/02/18, Dior annual convention, Athens, Greece
- 11/21/17 - 11/22/17, Semestral training Dior -Training for the new collection, Warsaw, Poland
- 08/01/17 - 08/02/17, Visit to the Musee des Arts Decoratifs - COUTURIER DU REVE EXHIBITION, Paris, France
- 07/03/17 - 07/07/17, The induction training - Esprit Dior, Maison de Parfum fragrances according to Dior, Skincare, Dior art of selling - The Christian Dior House, Paris, France
- 04/14/17 - 04/16/17, Semestral training Dior, Prague, Czech Republic
- 12/04/16 - 12/06/16, Semestral training Dior, Warsaw, Poland
- 08/03/17 - 08/07/17, 08/03/16 - 08/07/16, Journey to Grasse - Le Domaine de Manon, Les Jardins du Musée International de la Parfumerie, La Gracce, France
- 2010 - 2018, Attended various seminars, training for cosmetics/perfumery companies, and conferences related to the International Relations and International business subjects, Taiwan, Prague
Personal Attitudes
Enthusiastic, self-confident and self-motivated, I understand and represent the luxury lifestyle image, personal goal is to maintained professionalism under all circumstances, I am prepared to go the extra mile to achieve targets
Personal Information
- Place of Birth: USSR, UKR
- Date of Birth: 07/06/YY
Hobbies and Interests
- Www.coursera.org/www.edx.org
- Arts: Theatre, Music, Painting, Film - Literature, Languages, Cultures
- Cooking - Dancing
- Running, Swimming, Yoga
Timeline
Senior sales advisor
Ingredients store
01.2023 - 01.2024
Relationship Manager Premium Clients II
Raiffeisenbank a.s.
08.2021 - 12.2022
International clients Relationship Manager
UniCredit Bank CZ
04.2019 - 07.2021
Dior Brand Ambassador
Lagargere
06.2016 - 03.2019
Beauty advisor
Similairs Promotion CZ s.r.o.
11.2014 - 05.2016
Assurance and Business Advisory Services Training
CSOB Holding, CZ
10.2008 - 05.2009
Beauty advisor
Rafinanz Promotion CZ s.r.o.
02.2007 - 08.2012
Master Program in International Relations and European Studies -
Metropolitan University Prague
Master Program in International Economic Relations -
Metropolitan University Prague
Master Of Asia-Pacific Studies - International Relations And Affairs
Cheng-Chi University
Bachelor International Trade -
Metropolitan University Prague
Erasmus Program -
Faculty of Law, University of Salamanca
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