YALIWE NKHOMA
Prague
Summary
Professional with a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organisational goals.
Overview
7
7
years of professional experience
Work History
Student Ambassador
Czech University of Life Sciences
10.2023 - Current
- Act as the first point of contact for prospective students, guiding them through the admissions process and university offerings
- Conduct presentations, organize campus tours, and facilitate information sessions to enhance engagement
- Strengthen communication and public speaking skills by interacting with diverse audiences
- Collaborate with administration to improve student engagement strategies
Customer Service Coordinator
ZARA
11.2023 - 08.2024
- Delivered exceptional customer service by addressing client needs and processing transactions efficiently
- Developed strong problem-solving skills while managing in-store operations and stock handling
- Worked in a fast-paced retail environment, enhancing adaptability and time management skills
- Strengthened communication and interpersonal skills through daily customer and team interactions
Service Desk Associate
Child Helpline/Lifeline
03.2018 - 12.2019
- Provided crisis support and counseling services via phone and online platforms
- Developed excellent active listening and empathy skills to assist individuals in distress
- Maintained case records with confidentiality and adhered to safeguarding policies
- Coordinated with external support services to ensure holistic assistance for vulnerable individuals
Education
Master’s - Agri-Food Systems and Rural Development
Czech University of Life Sciences
Bachelor’s Degree - Sustainable Natural Resource Management and Climate Change
The Copperbelt University
Skills
- Customer Service & Order Processing
- Communication & Teamwork
- Problem-Solving & Adaptability
- CRM & ERP Systems
- Microsoft Office Proficiency
- Attention to Detail & Organizational Skills
Additional Information
Highly motivated to build a successful career in customer service and operations., Thrive in a structured yet dynamic environment with opportunities for learning and growth., Culturally adaptable, with experience working in international settings., References available upon request.
Languages
English
Intrests
- Customer Experience & Relationship Management
- Cross-Cultural Communication
- Interpersonal Communication & Conflict Resolution
Timeline
Customer Service Coordinator
ZARA
11.2023 - 08.2024
Student Ambassador
Czech University of Life Sciences
10.2023 - Current
Service Desk Associate
Child Helpline/Lifeline
03.2018 - 12.2019
Bachelor’s Degree - Sustainable Natural Resource Management and Climate Change
The Copperbelt University
Master’s - Agri-Food Systems and Rural Development
Czech University of Life Sciences
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