William Osei Asamoah
Sladkeho 537/13, Komarov-Brno
Summary
I am a dedicated and hardworking individual with a great passion for sustainability. l am willing to acquire new skills and knowledge to make a great impact on my career path. I am eager to learn, I enjoy overcoming challenges and I have a genuine interest in solving issues. I have experience working as part of a team and individually. I have excellent communication and interpersonal skills enabling me to effectively communicate and relate with a wide range of people. I thrive in a collaborative environment; I have good interpersonal relations and I am extremely versatile. I am results-driven and skilled in leading and directing team activities, coordinating projects, and achieving goals with an enterprising mindset.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior Process Specialist
Infosys Limited
12.2021 - Current
- Execute transactions as per prescribed guidelines and timelines, review and validate inputs from other team members support managers in daily operational reviews, and help in escalation resolution
- Prepare and deliver high-quality training for new employees and colleagues
- Analyze process flows and identified areas of improvement to increase productivity
- Process execution /documents at my level
- Updating Knowledge Management articles within my project
- Customer Support
- Data validations, auditing, and compliance
- Adhering to defined performance level parameters.
Administrator
Gokals Limited
05.2020 - 08.2020
- General Administrative work
- Organizing seminars
- Maintaining a positive relationship with clients
- Generated reports to suggest corrective actions and process improvements.
- Computerized office activities, maintained customer communications, and tracked records through delivery.
- Entered and maintained departmental records in the company database.
Customer Service Representative
Social Security and National Insurance Trust
09.2018 - 04.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly, and escalated major issues to supervisor.
- Answered a constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Records Officer (Intern)
Social Security and National Insurance Trust
06.2017 - 08.2017
- Processing documents
- Inventory management
- Data entry
Education
Mgr.- Masters in Arts - Public Policies And Human Resources
Masaryk University
Brno - Czech Republic09.2023
Bachelor of Arts - Political Science
Kwame Nkrumah University of Science And Technology
Ghana06.2018
High School Diploma - General Arts
Adisadel College
Cape Coast - Ghana07.2013
Skills
Technical Skills
- Experience with Microsoft Office (Outlook, Word, PowerPoint, Excel)
- Experience with Oracle projects, PEGA, DocuSign, Ariba Smart Buy, My Deal Manager, Connect Dots, Cisco Commerce Workspace
- Digital Skills (Email, social media, Microsoft Teams, Webex Space)
- Experience with SPSS
Personal Skills
- I have good leadership and public speaking skills
- I have excellent interpersonal skills
- I thrive in a collaborative environment
- I can work under pressure
Certification
- Occupational Health and Safety Management (IPED)
- First Aid Course
Languages
English
Native language
English
Proficient
C2
Timeline
Senior Process Specialist
Infosys Limited
12.2021 - Current
Administrator
Gokals Limited
05.2020 - 08.2020
Customer Service Representative
Social Security and National Insurance Trust
09.2018 - 04.2020
Records Officer (Intern)
Social Security and National Insurance Trust
06.2017 - 08.2017
Mgr.- Masters in Arts - Public Policies And Human Resources
Masaryk University
Bachelor of Arts - Political Science
Kwame Nkrumah University of Science And Technology
High School Diploma - General Arts
Adisadel College
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