Virgilio M. Garcia
Sta. Ana
Summary
Experienced casino pit supervisor/ casino dealer, work in an Integrated resort and casino industry with over 11 years of experience, 3 years as a casino card dealer and 4 years as a Pit supervisor. Handle VIP players and foreign nationalities, fluent in English, and excellent dealing skills and customer oriented person. Master in diffent type of games like as follow; Poker, Carribean stud poker, Three card poker, Texas holde’m, Pontoon, Black jack, Lunar poker, Money wheel, Sic Bo, Bacarrat
Professional gaming specialist prepared for demands of high-paced casino environment. Background in managing poker tables effectively, ensuring fair and enjoyable experience for players. Known for fostering teamwork and adapting to dynamic situations, with excellent card dealing and customer service skills.
Experienced with managing poker tables and ensuring fair play. Utilizes strong communication skills to interact effectively with players and staff. Knowledge of gaming regulations and protocols, ensuring compliance and smooth operations.
Professional in gaming industry with robust experience and thorough understanding of card game mechanics, betting rules, and casino operations. Strong focus on maintaining fair and engaging environment, while collaborating effectively with team members to adapt to dynamic situations. Skilled in customer service, quick decision-making, and conflict resolution, ensuring smooth and enjoyable experience for all participants. Dependable and adaptable in high-pressure settings, prioritizing accuracy and efficiency.
Overview
14
14
years of professional experience
Work History
Poker Dealer
King's Resort and Casino
09.2024 - Current
- Dealt various poker games, ensuring adherence to casino rules and regulations.
- Managed multiple tables simultaneously, maintaining focus and precision under pressure.
- Observed player behaviors to identify potential cheating or misconduct effectively.
- Communicated game rules clearly to players, enhancing overall gaming experience.
- Trained new dealers on game procedures and customer service standards.
Pit Supervisor
Solaire Resort & Casino North
01.2024 - 08.2024
- Supervised daily operations in gaming areas, ensuring compliance with regulations and policies.
- Coordinated training programs for new staff, enhancing team performance and service quality.
- Monitored gaming floor activities, addressing customer inquiries and resolving issues promptly.
- Implemented process improvements to enhance operational efficiency in pit management.
- Conducted regular audits of gaming tables to maintain integrity and accuracy in transactions.
- Collaborated with management to develop strategies for optimizing revenue generation on the gaming floor.
- Mentored junior supervisors, fostering a culture of teamwork and continuous improvement within the department.
- Analyzed performance metrics to identify trends and recommend adjustments for operational enhancements.
- Assisted management in the hiring process by conducting interviews and providing input on potential candidates.
- Optimized table utilization by monitoring player traffic patterns and making strategic recommendations for adjusting game mix or opening/closing tables accordingly.
- Provided exceptional guest service through friendly interactions, prompt issue resolution, and proactive assistance in a fast-paced environment.
- Trained new dealers on proper gaming procedures, contributing to the professional development of team members.
Pit Supervisor
Melco Resort Leisure Philippines (City of Dreams – Manila)
05.2017 - 08.2020
- To manage the gaming floor and its staff during a shift. To supervise casino table games and make sure staff and customers are acting appropriately. Responsible for helping customers with problems and answering questions about pay-outs and betting.
Casino Card Dealer
Melco Resort Leisure Philippines (City of Dreams – Manila)
06.2014 - 05.2017
- Operate gaming tables in where I can be assign and observing compliance to rules and regulations; watch for and report cheaters. Exchange cash for chips; receive and record cash wagers.
Front Office Agent
Pines View Hotel (Baguio City)
01.2012 - 01.2014
- Responsible for checking hotel guests in and out of their rooms. Some of the main duties of a front desk agent are greeting guests at the front desk, answering any questions, recommending activities and restaurants to guests, and answering any phone calls.
Education
Associate of Arts - Hotel and Restaurant Management
University of Baguio
Baguio City01.2013
Secondary - undefined
St. Anthony's College
Sta. Cruz, Sta. Ana, Cagayan Valley01.2005
Elementary - undefined
St. Anthony's College
Sta. Cruz, Sta. Ana, Cagayan Valley01.2001
Skills
- General knowledge in table game rules, regulations and procedures
- Basic and intermediate math skills and handling of chips and currency
- Ability to sit, stand, walk and move easily around the pit area as well as the entire property for the entire shift
- Ability to respond calmly and make rational decision in stressful conditions with co-worker and guest in a fast-paced environment
- Maintain physical stamina and proper mental ability to deal effectively with guest management and co-workers
- Table games announcement to protect casino security
- Strong communication skills
- Quick decision making
- Reliability and punctuality
- Patience and persistence
- Positive customer experience
- Continuous learning mindset
- Game rules and regulations
- Cash handling experience
- Personable and friendly communications
- Reading player behavior
- Casino procedures
- Exceptional communication skills
- Excellent customer service
References
- Ronald Ivan, De Castro, Casino Area Manager – City of Dreams, https://www.facebook.com/ivankaren, 0933 041 6248, City of Dreams
- Edilbert, Gamotea, Casino Area Manager – City of Dreams, https://www.facebook.com/gamoteaedilbert, City of Dreams
- Patricia Ann Torres, Rayos, Front Office Supervisor – Pines View Hotel Baguio, https://www.facebook.com/patriciaann.torres, Pines View Hotel Baguio, Baguio City
- Gringo, Mangoma, Casino Supervisor – Solaire, https://www.facebook.com/ghomangoma, 0956 945 0720, Solaire
PERSONAL INFORMATION:
English
Tagalog
ACHIEVEMENTS AND AWARDS:
Dream service awardee for a quarter and a week – February 2018, Dream service of the year third quarter – 2015
Disclaimer
I hereby certify that the above information is true to the best of my knowledge and ability.
INDUSTRIAL EXPOSURE:
- Casino and Hospitality Industry.
- Customer service.
- Five-star Hotel and Resort
- Integrated leisure and resort
Personal Information
- Date of Birth: 06/26/1988
- Gender: Male
- Nationality: Filipino
- Religion: Roman Catholic
Timeline
Poker Dealer
King's Resort and Casino
09.2024 - Current
Pit Supervisor
Solaire Resort & Casino North
01.2024 - 08.2024
Pit Supervisor
Melco Resort Leisure Philippines (City of Dreams – Manila)
05.2017 - 08.2020
Casino Card Dealer
Melco Resort Leisure Philippines (City of Dreams – Manila)
06.2014 - 05.2017
Front Office Agent
Pines View Hotel (Baguio City)
01.2012 - 01.2014
Secondary - undefined
St. Anthony's College
Elementary - undefined
St. Anthony's College
Associate of Arts - Hotel and Restaurant Management
University of Baguio