Vashish N. Imrith (BENG | MBA)

• IT support for internal Amazon employee.
• Maintenance on Zebra printers.
• Amazon Lockers v2, 2.5, and v3.0 & working with 3rd party technicians for maintenance, provision and escalations of Amazon lockers
• Linux operating system manipulations and troubleshooting
• Development of automation tools to facilitate tasks.
• Quality auditing of customer services.
• Employee firewall troubleshooting, laptop compliance troubleshooting.
• Programming and automation of tasks with Bash and Python.
• Installed, configured, tested and maintained operating systems, application software, and system management tools.
• Improved IT system performance by implementing proactive maintenance processes and timely upgrades.
• Reduced downtime by quickly diagnosing and resolving hardware, software, and network issues.
• Increased user satisfaction through effective communication and timely resolution of support tickets.

• 2nd line & 3rd line network & security support engineer for more than 400 customers
• Maintained 2 firewall security vendors, 4 router vendors, hands on Catalyst 2960x & ISR 800, 1000 series, CISCO Aironet
• Maintenance on Cisco Meraki WIFI, PRTG monitoring & maintenance (SPOC), DIAG systems, VDOMS
• Configuring/Troubleshooting: Wireless, Cisco AnyConnect, MPLS, VPN, SMTP, SNMP, NetFlow, COS, QoS, IP SLA
• Routing protocols: OSPF, EIGRP, BGP, redistribution & multicast. Switching concepts such as VTP, STP, RSTP & MSTP. FHRP, NAT, PAT

• LAN, WAN, Protocols: BGP, EIGRP, MPLS, VRF, HSRP, VRRP, NAT, ACL, IPsec/SSL, VPN, IKEv2, AAA, TACACS+
• Worked and maintained 2 customers with 9000 sites routers & switch around France, maintaining infrastructure security (ACL)
• Networking Cisco routers (c800, c1100 & IOS-XE) from scratch to full configs and RADIUS servers modifications, JUNIPER router modifications
• SDWAN with FortiManager & FortiAnalyser(NSE5) networks
• 24/7 2nd and 3rd line Support & incident management, report writing, follow-ups, IOS upgrades

• Creation of MSISDN payment services for a telephony company and preparing its documentation
• Docker Container and orchestration strategies for new Service Provider's MSISDN payment services
• Linux, Load Balancing HAProxy, SQL database creations/modifications/query for millions of users and maintenance
• Maintenance of test environments and creation of documentations for newcomers
• 1st line responder in the event of an incident 24x7 (6 months)

• Fiber optic splicing and reparation
• Splitter replacement and maintenance
• Network planning and commissioning
• 1st line responder in the event of an incident 24x7 (6 months) NOC Center
• Ordering of goods and equipment
• Quality check of fiber
• Survey for Mauritius Telecom & Emtel Ltd

• Organized extracurricular clubs focused on various aspects of computer technology, fostering a sense of community among students with shared interests.
• Developed project-based assignments, encouraging students to apply their knowledge in real-world situations.
• Assessed student progress through formative and summative evaluations, adjusting instructional methods as needed for improved understanding.
• Implemented hands-on activities to deepen students'' understanding of complex computer technology concepts.
• Mentored students in computer technology, providing individualized support and fostering personal growth.