Viktorie Tomkova
Uhersky Brod
Summary
Have 3 years of experience in the field of customer services and hospitality. From communication with customers, through the service, serving food and drinks, to solving problems, stress, difficult situations and long working hours. Have a long - term experience in an international team.
Overview
6
6
years of professional experience
1
1
Certification
Work History
English Teacher, volunteer
School in paradise (name of school)
01.2024 - 03.2024
- Taught English and environmental class with 50 students
- Supported smooth running of local fundraising events
- Worked closely with international office staff to assist and welcome prospective students or delegations to university
- Assisted in delivery of virtual open days, webinars and other online events to reach prospective students unable to attend on-campus events
- Collaborated with young people to outline and achieve goals
- Inspired and managed teams in operational improvement, increasing motivation and productivity
Receptionist
Hotel Alexandria
11.2022 - 12.2023
- Welcomed guests and clients in friendly, positive manner
- Met incoming customers with professional approach
- Maintained clean and orderly reception area to impress and welcome visitors
- Offered outstanding hospitality throughout client visits, aiding positive customer experiences and loyalty
- Collaborated effectively with customers and staff to maintain smooth-running company operations
- Collaboration with over 100 clients
- Daily communication with clients
- Maintained spotless environment for guests through diligent daily housekeeping tasks
- Eliminated germs and minimized infection risk with expert bathroom and kitchen cleanings
- Handled requests for extra linens, toiletries and other supplies
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
Au Pair
Host family
08.2021 - 09.2022
- Developed and implemented lesson plans based on ages and abilities
- Promoted good behaviors using positive reinforcement.
- Communicated with parents to provide daily feedback
- Abilities to live abroad
- Time management ability
- Culture activities with Au-pairs
- Traveling with host family
- Increased room availability by managing time wisely and completing tasks within designated deadlines
- Verified cleanliness and organization of storage areas and carts
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
Au Pair
Host family
06.2020 - 09.2020
- Enforced rules
- Helped children learn English by conversing freely, reading
- Recorded children's behaviour, food served and medications administered
- Schedule creation with kids or host family
- Maintained well-organized storage area for cleaning supplies to ensure easy access and efficient use of materials
- Improved overall facility hygiene by sanitizing high-touch surfaces regularly to minimize spread of germs
- Provided exceptional customer service by addressing inquiries, concerns, or requests from clients in timely and satisfactory manner
Waitress
KD PUB
06.2019 - 06.2020
- Informed guests of daily specials and menu offerings
- Demonstrated full knowledge of all menu items
- Maintained brand image by keeping neat personal appearance.
- Positive customer experience, serving each guest with sincere, positive and enthusiastic attitude
- Offered diners detailed allergen advice across daily menus and specials, ensuring optimal customer care and safety
- Work with team on daily based
- Demonstrated attention to detail while performing thorough cleaning services for optimal client satisfaction
- Developed strong relationships with clients, providing prompt communication and updates on progress of cleaning tasks, ensuring their satisfaction
- Provided customized solutions for clients'' unique dirt or stain problems after assessing nature of issue
Housekeeper
Hotel Alexandria
06.2018 - 06.2019
- Emptied waste paper and other trash from premises and moved to appropriate receptacles
- Handled requests for extra linens, toiletries and other supplies
- Ran special errands, including retrieving dry cleaning and making requested purchases
- Hang, cleaned and rehung draperies to maintain freshness
- Used chemicals by following safety protocols and procedures to avoid burns and injuries
- Worked on cleaning team to service hotels, offices, and other commercial buildings
- Disinfected and mopped bathrooms to keep facilities sanitary and clean
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items
- Adhered to professional house cleaning checklist
Education
Diploma of Higher Education - Business
High School of Business
Czechia05.2021
Skills
- Guest Service and Support
- Flexibility
- Adapted to different situations
- Schedule creation
- Friendliness
- Housekeeping
- Communication
- Cleanly
- Cleaning bathrooms
- Teamwork
- Positive attitude
- Personal care assistant
- Patience
- Travel planning
- Greeting customers
- Time - management
- Problem solving
- Customer services and hospitality
- Eco-friendly Cleaning
- Multitasking
- Guest Service and Support
Languages
Czech
First Language
English
Advanced
C1
Slovak
Advanced
C1
Certification
- Customer care service, LinkedIn 2024
- First Aid Certificate American heart associate 2021
Timeline
English Teacher, volunteer
School in paradise (name of school)
01.2024 - 03.2024
Receptionist
Hotel Alexandria
11.2022 - 12.2023
Au Pair
Host family
08.2021 - 09.2022
Au Pair
Host family
06.2020 - 09.2020
Waitress
KD PUB
06.2019 - 06.2020
Housekeeper
Hotel Alexandria
06.2018 - 06.2019
Diploma of Higher Education - Business
High School of Business
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