Vidyadevi Mooroogen

● Resolve customer enquiries by chat and email with a positive and service-oriented attitude.

● Collaborate with cross functional international teams to ensure delivery of top notch customer service experience.

● Evaluate the nature of customers' enquiry accurately and determine the appropriate action to be taken.

● Build sustainable relationships of trust through open and positive interactions with customers.

● Apply systematic and logical thinking to solve complex issues.

● Escalate complex issues to the appropriate departments for further investigation and resolution.

● Monitoring the activities of regular customers and upsell on chats and outbound phone calls by offering personalized recommendation.

● Provide feedback and insights to improve our products and services.

● Maintaining a detailed understanding of the products and services to provide competent advice and support.

• Worked on various campaigns during my tenure at Apollo Blake, gaining valuable experience in diverse projects.

These include:

• Assisted customers by making outbound and taking inbound calls, emails and chats.

• Demonstrated proactive customer service by effectively anticipating and attending to customer needs.

• Ensured timely and error-free recording of customer order information.

• Implemented strategic logistics plans for efficient distributor operations.

• Assisted customers in the utilization of our online platform through technical support.

• Implemented data extraction methods for the purpose of analysis and updates