Victor Obadiah Wambugu

• Trains new and other employees in customer service, food safety, and performance requirements.
• Sets a positive example for team members by providing high-quality, efficient service.
• I teach new team members the correct procedures for all areas of operations.
• Greets customers with a smile and provides friendly service to professionally handle every need.

I was preparing orders for the customers

• Worked well with teammates and accepted coaching from the management team.
• Took orders, prepared meals, and collected payments.
• Collaborated with team members to complete orders.
• Assisted other team members in achieving goals.
• Accurately operated cash register to process customer payments.

Having expert skills in computers such as MS Word, MS Access, MS Excel, and Quickbooks, I was in charge of organizing shifts for my fellow employees at Holy Cross Vocational Institute.

I also helped in computing the institutes' returns into ledgers thanks to my advanced QuickBooks skills.

• Trained new employees and delegated daily tasks and responsibilities.
• Completed store opening and closing procedures and balanced tills.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Established effective employee schedules and delegated tasks to take advantage of individual abilities and meet expected demands.
• Conducted shift inspections to evaluate operational activities and implement timely resolutions for diverse concerns.
• Documented daily production and materials usage in Quickbooks to track data.
• Conducted performance reviews and provided staff with feedback and guidance.