Veronika Ledneva

Managing the company's relationship with its customers by handling complaints and resolving problems (everyday calls, chats, and emails)

• Conducting technical calls, educational calls, onboarding sessions, and demonstration calls for new clients
• Collaborative engagement with partners in utilizing Learning Management Systems and facilitating integrations with tools.
• Coordinating with other departments, such as the development team, sales, and finance, to ensure that customer requests are processed correctly
• Creating training and knowledge-sharing sessions to improve customer service skills among team members and new employees
• Analyzing data to identify trends in customer preferences, satisfaction levels, and complaints about products or services
• Creating tickets, branded templates, and SSO (single sign-on) requests with further management of the successful fix or setting
• Managing the collaboration with product and design teams to deliver on customer objectives
• Gathering the data for the product roadmap by incorporating client feedback and subsequent releases of existing features

• Cooperation with clients of the EU, USA, Africa, Latin America
• Presentation of new products with the subsequent dispatch of samples and the conclusion of new contracts
• Placing the orders for the manufactured products, according to all wishes of the client
• Preparation of commercial offers and price lists
• Documentary support of each shipment

• Development of sales by expanding the range of purchases in each HoReCa establishment
• Observing the new products with further visits to key clients and effective presentation
• Negotiating, product launches
• Conclusion of contracts, maintenance documentation
• Finding and attracting new customers
• Receiving and processing orders
• Organization of specified cooking shows and barbeque testings involving main restaurants of the city

• Organization of foreign clients' visits and board meeting
• Translation to English (Ukrainian/Russian) meetings, educational/revision store sessions, foreign business correspondence, and negotiations
• Performance of regular sales reports
• Customer service work (meetings, complaints, price policy interpretation, etc.)
• In-store projects running and control of its further implementation
• Corporate holidays organization
• Performance of all management responsibilities in the absence of the manager