Veronika Jáchymová
Travel Agency Representative
Mnichovo Hradiště
Summary
Responsible and reliable individual with strong communication skills and a goal-oriented mindset. Solid background in the hospitality industry, honing exceptional customer service and collaborative teamwork. Adaptable to changing needs and committed to maintaining high standards. Possess a foundation in effective communication, multitasking, and time management. Passionate about traveling, having explored 27 different countries, and finding immense joy in meeting new people and immersing myself in diverse cultures. Guided by the motto "If you want something you've never had, you have to do something you've never done," constantly seeking new experiences and challenges.
Overview
10
10
years of professional experience
3
3
Certifications
4
4
Languages
Work History
Travel Agency Representative in Turkey
DER Touristik CZ - FISCHER, EXIM Tours
05.2024 - 11.2024
- Communicated with clients and customers to gather, provide and share updated information in the area and services
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business
- Increased customer satisfaction by addressing and resolving complaints in a timely manner
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks
Front & Back Office Assistant
DER Touristik CZ - FISCHER, EXIM Tours
03.2023 - 04.2024
- Responded to inquiries from callers seeking information
- Greeting clients and business partners with smile and serving them coffee and snacks
- Scheduling meetings, organizing events
- Communication in Czech or English language
- Helping with every tasks what my colleagues needed
- Working in a team
Au Pair
Cultural Care Au Pair
10.2019 - 12.2022
- Living with an US host families, helping with childcare and related duties, attending courses, traveling, learning about a new culture
- Acted as a responsible role model by demonstrating respect, kindness, and healthy habits to the host family's children
- Maintained open communication with parents regarding their children's progress, needs, and any concerns that arose during the au pair placement period
Hostess
Smile Promotion s.r.o.
01.2016 - 09.2019
- Individual and team work
- Carrying out roadshows for the purpose of recruiting employees; making evening events for various companies; operating an information kiosk and a petition stand; customer assistance after the introduction of a new installations in department stores; ..
- Greeted customers warmly upon arrival and provided friendly and warm presence at the events
Assistant Waitress
Corfu Holiday Palace hotel
07.2016 - 09.2016
- Summer work experience at the Corfu Holiday Palace hotel in Greece
Customer support
Hotel.cz
01.2015 - 01.2016
- Processing of reservations, verification of availability
- Telephone and e-mail communication with clients in Czech or English language
- Orientation and working in the intern hotel reservation and reception system called Previo
Education
Czech Language And Literature
University of Technology - College of Education
Czechia - Liberec06-2017
High School Diploma -
Grammar School Mnichovo Hradiště
Czechia - Mnichovo Hradiště06-2013
Skills
Customer support
Personal Information
- Date of Birth: 31.05.1994
- Marital Status: single
Certification
Hudson County Community College - Event Planning, Design & Management
Languages
English
Advanced (C1)
German
Beginner (A1)
Spanish
Beginner (A1)
Timeline
Travel Agency Representative in Turkey
DER Touristik CZ - FISCHER, EXIM Tours
05.2024 - 11.2024
Front & Back Office Assistant
DER Touristik CZ - FISCHER, EXIM Tours
03.2023 - 04.2024
Hudson County Community College - Event Planning, Design & Management
05-2021
Hudson County Community College - Travel Spanish: Understanding the Locals
04-2021
Au Pair
Cultural Care Au Pair
10.2019 - 12.2022
CPR/AED Certification
10-2019
Assistant Waitress
Corfu Holiday Palace hotel
07.2016 - 09.2016
Hostess
Smile Promotion s.r.o.
01.2016 - 09.2019
Customer support
Hotel.cz
01.2015 - 01.2016
Czech Language And Literature
University of Technology - College of Education
High School Diploma -
Grammar School Mnichovo Hradiště
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