Microsoft office Powerpoint
Veronika Adámková
Freelancer
Karviná
Summary
Dynamic professional with a proven track record at Hyundai Dymos, excelling in project management and customer support. Recognized for enhancing supply chain efficiency and fostering strong client relationships. Adept at problem-solving and multitasking, delivering tailored solutions that drive repeat business and elevate customer satisfaction.
Overview
14
14
years of professional experience
4
4
Languages
Work History
Freelancer
Cloudworkers
08.2025 - Current
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
- Developed customized solutions to address unique client needs, resulting in repeat business and referrals.
- Strengthened client relationships with consistent communication and timely project updates.
- Managed multiple projects simultaneously while maintaining a high level of attention to detail and organization.
- Analyzed user feedback to gather input and identify areas required for improvement.
- Conducted thorough research to provide well-informed recommendations for clients'' strategic decision-making processes.
- Developed e-commerce platforms for clients, enabling them to expand their market reach and increase sales.
Logistics Team Member
Hyundai Dymos
02.2017 - 08.2025
- Coordinated with suppliers to ensure timely delivery of goods, maintaining strong relationships and minimizing delays.
- Processed and entered customer orders into database and provided proactive customer service for accounts.
- Developed and executed logistics plans for successful project completion, ensuring on-time deliveries and customer satisfaction.
- Facilitated open communication between team members and management, fostering a transparent work environment that promoted accountability and trust.
- Resolved logistical issues promptly to minimize disruptions to the supply chain, mitigating any potential negative impacts on business operations or customer relations.
- Trained new team members on best practices in logistics operations, fostering a supportive work culture that prioritized teamwork and collaboration.
- Improved supply chain efficiency by streamlining processes and implementing cost-saving measures.
- Monitored and adjusted inventory levels according to demand.
- Managed inventory levels to verify availability of stock for customer orders.
- Prepared and presented reports to management on logistics performance.
- Implemented systems and procedures for accurate data collection and reporting.
- Monitored performance of logistics operations to identify areas for improvement.
Sales Assistant
Kaufland
07.2011 - 01.2016
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Processed transactions accurately while maintaining a high level of customer service.
- Fielded customer questions to share information about products, availability, and pricing.
- Trained new hires on company policies, procedures, sales tactics helping them integrate seamlessly into the team.
- Streamlined checkout process, reducing average customer waiting time during peak hours.
- Trained new staff on sales techniques and store policies, enhancing overall team performance.
Packer
Carmel Auto S.r.o
03.2014 - 04.2015
- Maintained a clean and organized work environment, promoting safety and productivity.
- Maintained neat and organized work area to safeguard items and comply with cleanliness standards.
- Proved successful working within tight deadlines and a fast-paced environment.
- Completed all assigned tasks promptly, adhering to strict deadlines while maintaining high-quality workmanship.
- Collaborated with team members to achieve daily goals and meet company objectives.
- Ensured timely completion of orders through effective time management and multitasking skills.
- Demonstrated flexibility in adapting to various packing procedures for different types of products, meeting specific client requirements.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers and picking up product from floor.
- Complied with safety, health, and environmental regulations as prescribed by law.
Education
High School Diploma -
Bussiness And Bank Academy Karviná S.r.o.
Karvina, Czechia 04.2001 -
Skills
Project management
Time management
Problem-solving
Critical thinking
Customer support
Translation services
Illustration services
Graphic design
Client communication
Multitasking and organization
Freelance negotiation
Active listening
Software
Microsoft office Word
Microsoft office Excel
OpenOffice Writer
Canva editor
Interests
Music
Languges skills
Foreign movies
Graphic,design and AI
Timeline
Freelancer
Cloudworkers
08.2025 - Current
Logistics Team Member
Hyundai Dymos
02.2017 - 08.2025
Packer
Carmel Auto S.r.o
03.2014 - 04.2015
Sales Assistant
Kaufland
07.2011 - 01.2016
High School Diploma -
Bussiness And Bank Academy Karviná S.r.o.
04.2001 -