Varvara Makhotina

• Managing and processing daily transactions, including ACH, wire transfers, credit card payments, and digital payments, ensuring 100% accuracy.
• Providing an exceptional customer service, leading to increased customer loyalty through effective change management strategies
• Developing and implementation of promotional campaigns to increase customer engagement
• Managing social media accounts and creating posts, including using artificial intelligence
• Managing the production of multilingual documentation, enhancing customer convenience through strategic change management initiatives
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• Implementing changes based on customer feedback to enhance service quality

• Preparing for and managing customer service crises and high-pressure situations

• Maintaining a high level of customer satisfaction through personalized service

• Efficiently processed payments and refunds, handled chargebacks, and resolved disputes, reducing financial loss and improving client relations.

• Managed approximately 30 incoming calls, emails and faxes per day from customers.