Vanessa Moreno
Praha,Czech Republic
Summary
Dedicated individual with 7 years of experience providing comprehensive administrative support. Skilled in managing calendars, and coordinating meetings. Proficient in customer service and effective communication. Proven ability to handle multiple tasks, demonstrating strong time management and organizational skills. Experienced in training staff, organizing meetings, and preparing financial statements. Thrives in sales environments with focus on consistent positive feedback and client satisfaction.
Overview
8
8
years of professional experience
5
5
years of post-secondary education
Work History
Real Estate Sales Specialist
1.ČR
Prague
01.2024 - Current
- Providing guidance and assisting sellers and buyers in marketing and purchasing property for the right price under the best terms
- Determining clients' needs and financial abilities to propose solutions that suit them
- Assessing properties to determine fair market value and selling rates
- Negotiating successful deals
- Managing a portfolio of 10,000 properties
- Preparing necessary paperwork (contracts, leases, deeds, closing statements)
- Manage property auctions or exchanges.
Executive Assistant and Product Sales Specialist
Pinky Protein
Prague
01.2023 - 01.2024
- Managed product launch timelines and budgets
- Utilized sales techniques and strategies to build customer relationships
- Performed office duties that include ordering supplies
- Analyzed sales trends and customer feedback to identify areas of improvement
- Assisted customers with product inquiries, providing accurate and detailed information about product features and benefits
- Organized and scheduled meetings with partners ensuring successful outcomes
- Collaborated with insta celebrities such as Zuzana Plačková and Ivka Sarauerová.
Executive and Real Estate Sales Assistant
Happy House Rentals
Prague
01.2022 - 01.2023
- Provided high-level administrative support to the owner, managing schedules and administrative work, coordinating meetings with clients, and handling contracts
- Demonstrated effective time management and communication skills to facilitate seamless operations and support the sales team in achieving its goals
- Prepared financial statements, reports, memos, invoices, letters, and other documents.
- Kept customer databases updated with relevant property requirements and contact details.
- Managed customer relationships to achieve high satisfaction rate.
- Updated online listings with photos, floorplans and property specifics.
- Assisted agent in organising open houses and showing of properties.
Hotel manager + Relationship manager
Casa Italia s.r.o.
Prague
01.2017 - 01.2022
- Oversaw front desk operations and trained team to handle high volume work with professionalism and accuracy.
- Handled customer complaints calmly and professionally to maintain hotel reputation.
- Forecasted occupancy demand and monitored staff availability to create balanced, cost-effective shift schedules.
- Recruited and onboarded new staff to meet performance standards.
- Managed customer service interactions, addressing concerns and preserving positive experiences.
- Managed hotel budgets through careful planning and business strategy.
- Coached front of house teams in delivering smooth, professional reception services.
- Supported housekeeping management in maintaining first-class hotel conditions.
- Directed bar, restaurant and room service activities to promote sales and guarantee customer satisfaction.
- Delivered excellent customer service and proactively sought innovative ways to enhance service quality.
Education
Master Degree -
Metropolitan University
09.2017 - 05.2022
Erasmus - undefined
Universidad Pontificia Bolivariana
01.2019 - 05.2019
Skills
- Ability to Work Under Pressure
- Microsoft Office
- Ability to Multitask
- Customer Service
- Communication Skills
- Effective Time Management
- Sales techniques
- Cash management
- Invoicing
- Customer relationship building
- Leadership skills
- Property inspecting
Languages
Hungarian
Native
Slovak
Native
Spanish
Fluent
English
Fluent
Italian
Advanced
Czech
Upper intermediate
Interests
- Learning languages
- Cooking and baking
- Writing
- Healthy lifestyle
- Charity
Timeline
Real Estate Sales Specialist
1.ČR
01.2024 - Current
Executive Assistant and Product Sales Specialist
Pinky Protein
01.2023 - 01.2024
Executive and Real Estate Sales Assistant
Happy House Rentals
01.2022 - 01.2023
Erasmus - undefined
Universidad Pontificia Bolivariana
01.2019 - 05.2019
Master Degree -
Metropolitan University
09.2017 - 05.2022
Hotel manager + Relationship manager
Casa Italia s.r.o.
01.2017 - 01.2022
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