Summary
Overview
Work History
Education
Skills
Websites
Certification
Extra Experience
Hobbies
Timeline
Generic

Ing. ZUZANA TÓTH GALAJDOVÁ MSc.

Melnicka 624/4, Prague,10

Summary

Enthusiastic and results-driven IT professional with a diverse background across multiple roles and sectors, specializing in bridging the gap between people and technology. Passionate about driving innovation and delivering impactful business solutions through expert analysis, process improvement, and automation. Committed to continuous learning and leveraging emerging technologies for sustainable success and organizational growth.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Human Development Executive, Head Household Manager, Chief Diapers Officer, Principal Nutritionist, Entertainment Specialist

(MATERNITY LEAVE)
04.2022 - Current
  • 2+ years of on-site support incl. intermittent 24/7 hyper care services – nurturing human being to continuously thriving while enduring especially challenging conditions e.g sleep deprivation, exhaustion; safety management, tantrum prevention and regulation
  • Successful completion of 11 weeks of Meaningful communication course by Lucie Chromá as well as 5 weeks of Nevýchova (positive parenting) online course.

IT ANALYST DW&C – CZ/SK&HU

PHILIP MORRIS ČR, A.S.
05.2020 - 03.2022
  • Local IT Coordinator and comms lead (CZ/SK/HU/AT/DE, PL, SEE & Middle East) within global cloud transformation projects
  • MS Teams live events Subject Matter Expert - SPO Webcast Coordinator for EU
  • Driving user adoption around the suite of Microsoft 365, supporting early adopters, advocates and everyone else through the Digital Workplace journey
  • Facilitating between IT and the business working towards a seamless experience of technology platforms
  • Coordinating regular cross-functional meetings within several project streams and challenging management through regular feedback in order to find ideal approach for tackling the best solutions for the business in alignment with organizational goals
  • Promoting best practice for collaboration & communications related topics
  • Evaluating and introducing new functionalities & apps to increase the user experience
  • Designing and conducting surveys, guide workshops, analysis sessions and interviews with the key functions representatives to improve user experience and ensuring project scope alignment to the business goals
  • Cascading, creating and translating global training material, conduct trainings for affiliates within the cluster
  • Following program roadmap and stay on top of the latest technology developments
  • Publishing monthly IT newsletter in local affiliate to leverage employee engagement
  • Representing point of contact for functional inquiries from the end-users
  • Spark passion for digital transformation through hosting and/or coordinating innovation events
  • Endorsing team spirit as part of internal Technology Platforms & Engineering IT department working in a matrix organizational structure that handles program & project as well as service delivery.

IT SYSTEMS ANALYST

PHILIP MORRIS ČR, A.S.
03.2019 - 04.2020
  • Engaging with business representatives and business management to understand current and future business requirements and their impact on the existing corporate functions applications landscape
  • Understanding and promoting the IT Service delivery model, IT processes and IT portfolio of solutions and product roadmaps
  • Consulting customers, providing IT advice and assistance by leveraging available IT solutions, IT processes and IT services to enable them in executing their strategic plans
  • Coordinating and support of the design, build, test and deployment off IT solutions and IT processes and delivering of IT services by working closely with relevant functional teams and creating and maintaining systems/services documentations (Service and Knowledge management)
  • Identifying opportunities and proposing innovative uses of IT solutions and IT services to address specific business issues (recognized as Disruptive innovator)
  • Applying relevant policies, procedures and standards in order to achieve services quality and compliance
  • Driving collaboration, knowledge and ideas sharing with colleagues in IT and other functions on global scope, through communication, coordinating and managing events within CZ, SK, HU cluster (IT newsletter, Innovation breakfasts)
  • Creating and enhancing technical trainings programs/materials, delivering trainings, on matters such as efficient use of tools and technologies, applicable policies, standards, procedures and guidelines (IT onboarding for new hires, new tools adoption).

BUSINESS ANALYST

PHYSTER TECHNOLOGY, A.S.
03.2019 - 04.2020
  • Enhancing the quality of IT products and services through bridging the gap between the business and IT
  • Working closely with architects and development Participating on business partner review meetings
  • Redefining business case proposal, determining scope to ensure best fit for both business development and value for the customer.

BUSINESS/TECHNICAL ANALYST

MSD, S.R.O.
03.2019 - 04.2020
  • Recommending IT solutions that enable the organization to achieve its goals through liaising among stakeholders (development, business directors), translating requirements across the organization matrix by understanding its structure, operations and policies using the pharmaceutical company best practices
  • Leading internal GDPR project
  • Fostering stakeholder relationships, gathering and analyzing business requirements, compiling and reviewing SDLC documentation
  • Acting as change manager and coordinator, test, design and reporting specialist within the IT division on various projects and as department representative at the international conferences.

SERVICES CONSULTANT

CA TECHNOLOGIES, S.R.O
10.2016 - 10.2017
  • Responsible for the technical knowledge, understanding, application and implementation of the solutions based on architecture and design documents provided by the Architect and Project Manager within the client environment
  • Acting as TechOps and 3rd level support (monitoring servers in Prod, Dev, Test, troubleshooting using database logs, performing failover and rolling maintenance)
  • Participating on presales activities in close collaboration with Engineering.

SERVICE DESK ANALYST

DHL IT SERVICES, S.R.O.
02.2016 - 09.2016
  • Training associate SD analysts and acting as Global ServiceNow lecturer
  • Participating in internal security audit
  • Writing knowledge articles and maintaining Knowledge base up to date
  • Since May 2016 100% stretch assignment as Associate Project Manager in ServiceNow Project implementation team shadowing PM
  • Customizing implemented environment and enabling migration of data sources for performance analytics dashboards for Global SD requests and user onboarding KPIs through tight collaboration with the development and business teams
  • Monitoring, tracking and reporting the correlations outputs to the Global SD VP.

ASSOCIATE SERVICE DESK ANALYST

DHL IT SERVICES, S.R.O.
02.2016 - 09.2016
  • 1st and 2nd level corporate support via various communication channels, using ticketing system, closely cooperating with specialists and 3rd level support teams
  • Resolving issues on timely manner and actively contributing the Best Large IT Service Desk team 2015 to fulfill its target SLAs to customer's satisfaction.

CORPORATE SALES MANAGER

WORLDCLASS HEALTH ACADEMY
05.2015 - 06.2015
  • In charge of operations of company's sales force, development and implementation of corporate fitness plans sales, meeting with corporate representatives and other company managers and establishing the strategies to ensure that business objectives are executed properly
  • Experience in motivating and leading sales team to victory.

AUXILIARY SCIENTIFIC WORKER

CZECH UNIVERSITY OF LIFE SCIENCES PRAGUE
04.2011 - 04.2012
  • Part time assignment at the Department of Agroenvironmental Chemistry and Plant Nutrition, Part time assignment at the Department of Crops and Grassland Management

Education

DIPLOMA ENGINEER (DIPL.-ING.) - Natural Resources Management and Ecological Engineering

UNIVERSITY OF NATURAL RESOURCES AND APPLIED LIFE SCIENCES VIENNA
01.2014

MASTER OF SCIENCE (MSC.) - Natural Resources and Environment

CZECH UNIVERSITY OF LIFE SCIENCES PRAGUE
01.2014

BACHELOR OF SCIENCE (BSC.) - Sustainable Use of Natural Resources

CZECH UNIVERSITY OF LIFE SCIENCES PRAGUE
01.2012

Skills

  • Project Planning and Scheduling
  • Inspirational Team Leadership
  • Risk Management and Problem Solving
  • Effective Cross-Function Collaboration
  • Communication and Stakeholder Management

Certification

  • BCS Business Analysis - Requirements Engineering
  • Prince2 Agile Foundation Intro
  • ITIL Foundation v3 Certificate in IT Service Management
  • Lean Six Sigma Certified - Yellow Belt in Problem solving
  • IELTS Academic
  • Driving license B
  • Certified Fitness instructor CrossFit Level 1 Trainer

Extra Experience

  • Mentor, Philip Morris ČR, a.s., Prague, 04/2019, 09/2019, Empowers mutual development and understanding across corporate matrix structure, challenges cluster management member with technology, leadership and current trends topics during regular informal meetings within Reversed Mentoring program.
  • Vice President Education, MSD Prague Toastmasters, Prague, 07/2018, 09/2018, Executive committee of the corporate leadership and public speaking club. Providing Toastmasters knowledge for club members. Scheduling member's speeches, verifying the completion of projects, serving as a resource for questions about education awards, coordinating club schedule, planning speech contests, managing mentor program. Deputizing for club president during his absence.
  • Civil Protection, Department of Emergency Management, University of Defence Brno, Brno, 09/2016, 03/2018, Focused on risk management and integrated evaluation of non-communicable diseases and other risks impacting regional and global population using statistical methods. Abandoned in order to fully focus on pursuing career in IT.
  • Global Citizen Volunteer, AIESEC - University of Kelaniya, Colombo, Sri Lanka, 02/2015, 04/2015, Volunteering internship in teaching goal settings and soft skills at school for girls, member of Explore Sri Lanka Project for Ministry of Tourism in Sri Lanka
  • Volunteer, Greenbelt Animal Shelter, Lakeside North, Maryland, USA, 05/2014, 09/2014, Help with cleaning, walking, promoting adoption
  • Lifeguard and Pool Operator, Southern Management Corporation, Maryland, USA, 05/2014, 09/2014, Work and Travel
  • Summer school, Hanoi University of Agriculture, Vietnam, 07/2013, 09/2013, Complex programme on Agriculture of Vietnam
  • Trainee - Internship, European Development Agency, Prague, 06/2012, 08/2012, Summer internship
  • Youth in Action Volunteer, Save Water, Save Future, Prague, 05/2012, 05/2012, Volunteering internship for the European Youth In action Programme

Hobbies

CrossFit, Downhill Biking, Yoga, Freeride and cross-country skiing, Surfing, Swimming, Archery, Softball, Badminton, Dancing, Improvised Public Speaking, Classical and Bass guitar, Meditation, Mindfulness, Reading, Learning and satisfying my lust for constant personal development and applying holistic approach to life

Timeline

Human Development Executive, Head Household Manager, Chief Diapers Officer, Principal Nutritionist, Entertainment Specialist

(MATERNITY LEAVE)
04.2022 - Current

IT ANALYST DW&C – CZ/SK&HU

PHILIP MORRIS ČR, A.S.
05.2020 - 03.2022

IT SYSTEMS ANALYST

PHILIP MORRIS ČR, A.S.
03.2019 - 04.2020

BUSINESS ANALYST

PHYSTER TECHNOLOGY, A.S.
03.2019 - 04.2020

BUSINESS/TECHNICAL ANALYST

MSD, S.R.O.
03.2019 - 04.2020

SERVICES CONSULTANT

CA TECHNOLOGIES, S.R.O
10.2016 - 10.2017

SERVICE DESK ANALYST

DHL IT SERVICES, S.R.O.
02.2016 - 09.2016

ASSOCIATE SERVICE DESK ANALYST

DHL IT SERVICES, S.R.O.
02.2016 - 09.2016

CORPORATE SALES MANAGER

WORLDCLASS HEALTH ACADEMY
05.2015 - 06.2015

AUXILIARY SCIENTIFIC WORKER

CZECH UNIVERSITY OF LIFE SCIENCES PRAGUE
04.2011 - 04.2012

DIPLOMA ENGINEER (DIPL.-ING.) - Natural Resources Management and Ecological Engineering

UNIVERSITY OF NATURAL RESOURCES AND APPLIED LIFE SCIENCES VIENNA

MASTER OF SCIENCE (MSC.) - Natural Resources and Environment

CZECH UNIVERSITY OF LIFE SCIENCES PRAGUE

BACHELOR OF SCIENCE (BSC.) - Sustainable Use of Natural Resources

CZECH UNIVERSITY OF LIFE SCIENCES PRAGUE
Ing. ZUZANA TÓTH GALAJDOVÁ MSc.