Microsoft 360
Tosin Adeniran
Manager
Jilove U Prahy,Stredocesky Kraj
Summary
Client-focused Business Manager offering diverse experience in customer service, business management and project coordination. Quickly builds relationships with both new clients and business audiences. Quick-learning with excellent multi-tasking skills and mastery of new technology. Commended for innovation and creative problem-solving to address business challenges.
Overview
17
17
years of professional experience
4
4
Certifications
4
4
Languages
3
3
years of post-secondary education
Work History
Business Manager
Hyperion Heights S.r.o
Prague 1, 1
2023.03 - Current
- Developed comprehensive risk management strategies to minimize potential threats to business stability.
- Streamlined business processes by implementing new project management tools and techniques.
- Oversaw financial operations, maintaining accurate records and ensuring compliance with industry regulations.
- Developed strategic partnerships with key stakeholders, leading to significant growth opportunities for the company.
- Improved operational workflows by identifying areas of inefficiency and implementing appropriate solutions.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
- Successfully managed organizational change initiatives, minimizing disruptions to daily operations while achieving desired outcomes.
- Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms
Motor Warranty Claims Adjuster
Defend Insurance
2021.09 - 2022.08
- Improved claim processing efficiency by conducting thorough investigations and promptly addressing discrepancies.
- Assisted clients in understanding their insurance coverage by explaining complex terms and conditions clearly and concisely.
- Enhanced departmental processes by staying informed of industry trends and incorporating new technologies or strategies into daily routines.
- Enhanced client satisfaction by providing timely updates and effectively resolving claim disputes.
- Negotiated fair settlements on behalf of the company for property damage claims while mitigating financial risk exposure.
Technical Support Representative
AT&T
2020.11 - 2021.08
- Conducted thorough research on reported issues, identifying root causes and implementing effective fixes to prevent future problems.
- Mentored new team members on company protocols and best practices for delivering exceptional technical support services.
- Boosted first-call resolution rates with efficient problem-solving skills and deep product knowledge.
- Continuously updated personal technical knowledge through participation in workshops, seminars, and self-study to better serve the needs of clients.
- Managed challenging customer situations with diplomacy and professionalism, often turning negative experiences into positive outcomes.
- Developed user-friendly guides and resources to assist customers with self-resolution of common technical issues.
Senior Supervisor
Central Bank Of Nigeria
2015.11 - 2020.07
- Streamlined operations for improved efficiency, delegating tasks and setting clear performance expectations.
- Ensured timely completion of projects through effective scheduling and prioritization of tasks based on urgency and importance.
- Increased customer satisfaction levels with regular training sessions on communication skills and product knowledge.
- Boosted employee morale through regular recognition programs that acknowledged outstanding individual contributions.
- Managed financial resources prudently, ensuring optimal budget utilization while achieving desired outcomes.
- Conducted thorough quality assurance checks, maintaining high standards of output across all deliverables.
Marketing Specialist
Christus Sera Nig Ltd
2012.04 - 2015.03
- Delivered comprehensive market research reports that guided executive decision-making processes.
- Enhanced customer engagement, utilizing email marketing campaigns and newsletters.
- Elevated brand reputation through the development of compelling public relations strategies and media outreach efforts.
- Utilized data analytics tools to identify trends and fine-tune marketing strategies for optimal outcomes.
Student Library Clerk
University Of Maryland Baltimore County
Baltimore, Maryland
2007.02 - 2011.04
- Enhanced library accessibility by assisting patrons with disabilities or special needs in navigating the facility.
- Assisted patrons with locating resources for enhanced research capabilities and academic success.
- Handled sensitive patron information with discretion while processing interlibrary loan requests.
- Contributed to welcoming library environment by maintaining clean and organized spaces for patron use.
Education
Bachelor of Arts - Advertising Public Relations And Branding
Middlesex University
London 2017.05 - 2020.01
Skills
Branding
Staff Development
Compliance understanding
Staff Training
Policy Implementation
Financial Oversight
Strategic Planning
Technical knowledge
Damage Assessment
Property valuation
Claims Investigation
Scheduling
Graphic Design
Social Media Management
Branding
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Served as Lead Adjuster for complex claims.
- Participated in various incentive programs and contests designed to support achievement of production goals.
- Recipient of individual and departmental awards for providing stellar client service.
Software
Microsoft suite
ERP
HTML
SAP ERP
CRM
Omnitracker
OMS
Internet Protocol Suite (TCPIP)
Interface with Core banking system (ACH/RTGS)
MIMO
CCMS
WordPress and Wix
Adobe suite
Certification
Bank examiners certificate
Interests
Travelling
Reading
Movies
Language
Timeline
Business Manager
Hyperion Heights S.r.o
2023.03 - Current
Motor Warranty Claims Adjuster
Defend Insurance
2021.09 - 2022.08
Technical Support Representative
AT&T
2020.11 - 2021.08
Digital Marketing
2020-03
Bachelor of Arts - Advertising Public Relations And Branding
Middlesex University
2017.05 - 2020.01
Complaints Management Specialist Certificate
2016-11
Bank examiners certificate
2016-06
Senior Supervisor
Central Bank Of Nigeria
2015.11 - 2020.07
Consumer Protection Concepts
2015-07
Marketing Specialist
Christus Sera Nig Ltd
2012.04 - 2015.03
Student Library Clerk
University Of Maryland Baltimore County
2007.02 - 2011.04