Tomas Zůbek
Prague,Czechia
Summary
Developed essential skills in customer-focused environment, excelling at addressing customer needs and resolving issues efficiently. Demonstrated ability to handle high-pressure situations with professionalism and composure. Seeking to transition into new field where these transferrable skills can drive success and foster positive outcomes.
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Lodging Service Associate
Expedia Group
Prague, Czechia
10.2019 - Current
Assisting Lodging Partners via phone/email communication
Primarily supporting the Nordic EMEA Market (in addition to the Global Market)
Handling financial advanced/product and content related inquires
Providing efficient assistance and service to meet expectations of the Hotelier Partners
Communicating directly with Market Management and Specialized Internal Teams
Education
High School Diploma -
Gymnázium Trebišovská 12, Košice
Košice 09.2014 - 06.2019
Skills
Customer service excellence
Complaint handling
Quality assurance
Payment processing
Computer skills
Listening skills
Attention to detail
Staff education and training
Multitasking and organization
Workflow management
Performance goals
Timeline
Lodging Service Associate
Expedia Group
10.2019 - Current
High School Diploma -
Gymnázium Trebišovská 12, Košice
09.2014 - 06.2019
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