Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Tomáš Modlitba

Brno

Summary

https://www.linkedin.com/in/tom%C3%A1%C5%A1-modlitba-1603b115b

Overview

9
9
years of professional experience
1
1
Certification

Work History

L2 Application Support

Notino
10.2022 - Current
  • Provide expert-level support for our applications, troubleshooting complex issues, and resolving them in a timely manner.
  • Manage and resolve incidents and service requests, ensuring minimal disruption to business operations.
  • Continuously monitor application performance and system health, proactively identifying and addressing potential issues.
  • Deliver outstanding customer service, maintaining positive relationships with clients and ensuring their satisfaction with our applications.
  • Serve as a technical lead, offering guidance and support to junior team members.
  • Assist with system upgrades, patches, and maintenance to ensure the reliability and security of applications.

Security Specialist

Kyndryl
02.2022 - 09.2022
  • Performed regular audits of existing security measures, identifying areas for improvement and recommending changes accordingly.

Business Analyst

Home Credit
03.2021 - 02.2022
  • Actively participated in team meetings to share knowledge, exchange ideas, address challenges, and collaborate on potential solutions.
  • Improved business processes by analyzing current practices and recommending optimization strategies.
  • Interacted with internal customers to understand business needs and translate into requirements and project scope.
  • Supported software development projects by defining clear requirements and effectively communicating them to technical teams.

IT Service Desk Specialist

ČSOB
10.2020 - 03.2021

Developer

KBC
02.2020 - 10.2020
  • Basics of programming in SAS, SQL, MS Access, MS excel/VBA
  • Daily production support of customers
  • Managing incoming requests
  • Working in Jira tool
  • Creating and updating documentation
  • Planning, approving and implementing of ServiceNow changes
  • Working on projects

Linux Workbench Administrator

IBM
01.2019 - 01.2020
  • Operating and monitoring Linux/UNIX/AIX/ systems
  • Focus on Linux system administration and automation
  • Managing incoming requests
  • Ticket and change management
  • Creating and updating documentation
  • 24/7 monitoring of NetCool (TEC) consoles

Shift Leader for Z/OS Mainframe Command Center

IBM
07.2017 - 12.2018

Z/OS Mainframe Application Control Operator

IBM
12.2015 - 07.2017

Education

High School Diploma -

Střední Zdravotnická Škola A Vyšší Odborná Škola Z
Brno

Skills

  • SQL server database
  • Teamwork and collaboration
  • Problem-solving
  • Data analysis
  • Team leadership
  • Friendly, positive attitude

Certification

  • Jazyk SQL – základy dotazování a manipulace s daty v SQL Serveru (SQL1). - ICT Pro


  • Jazyk SQL - pokročilé techniky a programování v SQL Serveru (SQL2). - ICT Pro


  • UX - Czechitas

Languages

English
Advanced (C1)

Timeline

L2 Application Support

Notino
10.2022 - Current

Security Specialist

Kyndryl
02.2022 - 09.2022

Business Analyst

Home Credit
03.2021 - 02.2022

IT Service Desk Specialist

ČSOB
10.2020 - 03.2021

Developer

KBC
02.2020 - 10.2020

Linux Workbench Administrator

IBM
01.2019 - 01.2020

Shift Leader for Z/OS Mainframe Command Center

IBM
07.2017 - 12.2018

Z/OS Mainframe Application Control Operator

IBM
12.2015 - 07.2017

High School Diploma -

Střední Zdravotnická Škola A Vyšší Odborná Škola Z

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Tomáš Modlitba