Tomáš Faltýnek
Business Process Analyst
Čeperka
Summary
I'd describe myself as Ambitious Business Process Analyst aiming to leverage 14 years of expertise in spearheading business solutions to optimize organizational performance. Well-versed in liaising between IT professionals and business leaders to transform business goals into actionable improvements and profitable outcomes. Demonstrated success in developing and interpreting logical data models to identify opportunities for performance improvement - Automation focused. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
17
17
years of professional experience
Work History
Product Owner - SmartCase Platform
Česká spořitelna
03.2023 - 01.2024
- Helping to build an open, flexible and intuitive platform for easy and efficient process creation for everyone in our organization
- Supporting new and existing users, setting standards and keeping an eye on compliance
- Owned and prioritized product backlog
- Bringing new innovative solutions to improve the efficiency and client experience of our processes
- Oversaw entire product deployments from vision and creation to rollout and delivery
- Working hard to keep up with the latest technological trends in IT
- Our platform is built on REACT/JAVA17 or Kotlin and is based on microservices architecture.
Product Owner of Robotization and process automation
Česká Spořitelna
01.2019 - 03.2023
- Process optimization and automation
- Owner of the Blue Prism RPA platform within the organization
- Process design for maximum efficiency and automation
- Introduction of previously new concepts such as: Human in the loop, Automated Operations, Performance Reporting in order to maximize resource utilization
- Definition of metrics and reports
- Analyzed customer feedback to identify areas for improvement.
- Stakeholder management
- Backlog management and prioritization to deliver the highest possible value.
Business Process Analyst
Česká Spořitelna
07.2015 - 12.2018
- Analysis, design and implementation of back-office and front-office processes in E2E concepts (UX, CX, Lean)
- Creation and implementation of innovative business ideas and concepts with a focus on process management and measurement with an emphasis on increasing sales, cost efficiency and client and employee satisfaction
- Creating visions, goals and strategies with back-office impact
- Managing stakeholders across the organization - Risk Management, Legal, Controlling, HR, Ops, IT
- Analyzed data to identify root causes of problems and recommend corrective actions
- Project management of the Mortgage Loan Management process system upgrade
- Collaborated with upper management to drive strategy and implement new processes
- Scrum Agile methodology - product owner role.
Operations Manager
Česká spořitelna
03.2013 - 07.2015
- Analysis, description and design of business processes in the context of centralized management of MSE (small business) clients
- Process flow design, IT delivery management
- Building and managing a team of processors in the Ops department
- Devised processes to boost long-term business success and increase profit levels
- Analyzed and reported on key performance metrics to senior management
- Defining performance metrics, SLAs and operational reporting definition.
Process development specialist
Česká spořitelna
05.2011 - 05.2013
- Creation of business specifications for creation and optimization of Business processes
- Designing solutions from the perspective of the front and back office parts of the organization
- Testing solutions with internal customers, prototyping
- Working with process data and its use in the implementation of Lean - Six Sigma principles in process design
- Interpreted clients' needs and introduced services to fit specific requirements
- Followed all company policies and procedures to deliver quality work
Operation Specialist
Česká spořitelna
08.2009 - 04.2011
- Creating and maintaining client documentation and other requirements for banking products
- Gained in-depth knowledge of products and related processes.
Designer
Ingtop s.r.o.
01.2007 - 01.2009
- Design of piping systems and ventilation
- Technical supervisor of installation in foreign countries
Education
High School Diploma -
Gymnázium J.K.Tyla
Hradec Králové 04.2001 -
Skills
Process Automation - RPA/Integration
undefinedTimeline
Product Owner - SmartCase Platform
Česká spořitelna
03.2023 - 01.2024
Product Owner of Robotization and process automation
Česká Spořitelna
01.2019 - 03.2023
Business Process Analyst
Česká Spořitelna
07.2015 - 12.2018
Operations Manager
Česká spořitelna
03.2013 - 07.2015
Process development specialist
Česká spořitelna
05.2011 - 05.2013
Operation Specialist
Česká spořitelna
08.2009 - 04.2011
Designer
Ingtop s.r.o.
01.2007 - 01.2009
High School Diploma -
Gymnázium J.K.Tyla
04.2001 -
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