TIFFANIE MARIA LE PROVOS
Summary
I consider communication skills, responsibility, and diligence to be my main qualities necessary for succeeding in all aspects of life. I'm always motivated to find as many opportunities as there are. Quick learning, result orientation, courage, and attention to detail help me at work.
Overview
4
4
years of professional experience
Work History
Restaurant Manager
MSN form s.r.o.
09.2024 - 08.2025
- Maintenance and improvement of work processes in the restaurant (kitchen, bar, dining area) and delivery (couriers, clients).
- Carefully interviewing, selecting, training, and supervising staff.
- Communication with vendors, marketing team, potential collaborators.
- Developing and executing marketing strategies to increase customer engagement and retention.
- Inventory control, safety regulations, product selection, and development of new dishes.
- Promoting a positive work environment with conflict resolution strategies and team-building activities.
- Collecting a feedback a processing customer reviews and complaints.
- Occasional work as waiter/bartender to gain first-hand insights into the restaurant's operations and better understand the needs of both guests and staff.
Sales Manager
Royal Court Hotel s.r.o.
09.2022 - 07.2024
- Acceptance and documentation of all payments from all hotel partners.
- Communication and consultation with clients and partners to enhance customer satisfaction.
- Work with CRM systems, Airbnb host accounts, and other hotel partners' extranets, reservations managing.
- 24/7 online assistance to support the reception and other hotel staff, ensuring coordinated workflow.
- Processing and responding to reviews on Google, TripAdvisor, and hotels' extranets.
- Visiting tourism exhibitions (WTM, Place2Go, Holiday World), meeting and searching for new partners, and presenting the hotel chain.
Receptionist
Royal Court Hotel s.r.o.
10.2021 - 09.2022
- Greeting and accommodating guests, providing exceptional customer service.
- Collecting feedback and resolving guests' complaints.
- Sale of the city tours, transfers, etc.
- Correspondence with customers through email, telephone, or postal mail.
- Work with the CRM system, 24/7 guest assistance.
- Managing multiple tasks and meeting time-sensitive deadlines.
- Assisting with planning office events and meetings for smooth execution.
Education
BBA - Faculty of Foreign Trade Management
Academy of Foreign Trade
Moscow, Russia06.2023
French Philology - Faculty of Philosophy
Charles University
Prague, Czech Republic06.2022
Skills
- Passion for customer care
- Networking with people
- Team management
- Multitasking
- Conflict resolution
- Supervisory skills
- Stable work history
- Relationship building
- Knowledge of MS Office (Excel, Power Point, Word)
- Knowledge of CRM systems (Altegio, Previo, Yclients, Poster, Fidelio)
LANGUAGES
French | Native. DELF
Russian | Native
English | Advanced. TOEFL
Czech | Advanced. Charles University language courses
Timeline
Restaurant Manager
MSN form s.r.o.
09.2024 - 08.2025
Sales Manager
Royal Court Hotel s.r.o.
09.2022 - 07.2024
Receptionist
Royal Court Hotel s.r.o.
10.2021 - 09.2022
French Philology - Faculty of Philosophy
Charles University
BBA - Faculty of Foreign Trade Management
Academy of Foreign Trade
ABOUT ME
- I prioritize physical and mental well-being through regular training and mindful routines. Since childhood, I have been very active, participating in equestrian sports, figure skating, volleyball, athletics, and rock climbing.
- I find energy in travel, new environments, and conversations that expand my perspective. I've been to 58 countries, always striving to get to know not only the people but also their culture.
- I actively seek out new knowledge through books, podcasts, and online platforms that challenge and inspire. I maintain and enrich my knowledge by reading literature in every language I know.
- I have two citizenships: French and Russian.
Hobbies
Yoga, volleyball, pottery, snowboarding, snorkeling, scuba diving, drawing.