Tiffani Olinda Silva

Welcoming guests with great customer service, greeting customers professionally and friendly, answering general questions. Usage of problem-solving skills for various situations, minimizing issues. Kept reception area clean and neat, handling of cash transactions, closing and opening cash. Additionally, working at the bar area and kitchen area, prompting helping people with recommendations and good customer service while effectively handling their orders.

• Organized the month events and the budget available; made the control of the working hours; data analysis of turnover and hiring; interviews and health mental programs implementation.

• Voluntary work, where I prepared the classes schedules with the teachers; communicated with the students, teachers and facilitated the communication between them to ensure academic success; provided information about the ; made material for the classes and workshops; communicated with other directions to organize the classes schedule and events clearly.