Theresa Stryncl

Working closely with my managing directors, ensuring calls and travel booking are made on time, ensuring deadlines are met, effectively working with external clients to ensure both sides are satisfied

• Providing support to DE, AT and CH managing directors
• Keeping their calendars organized and booking travel arrangements
• Demonstrated ability to multitask and effectively manage competing priorities with no supervision
• Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time
• Managed expense reimbursements and invoices, resulting in accurate and timely payments
• Collaborated with various departments to ensure deadlines were met for important projects

Communicated with colleagues from the warehouse, marketing, finance and IT departments through Slack to enhance customer experience by providing detailed answers

• Boosted response time by creating individual templates, which helped in case of repetitive requests

Resolving customer requests regarding packages, shipments and claims with carriers such as Pošta bez hranic or GLS through phone, email or web chat

• Improved customer reviews from 4.19* to 4.61* on TrustedShops Platform

Translating campaigns, blog posts and newsletters from CZ/EN to DE

Helping with ad hoc projects to increase sales

Communicated via phone and email with customers and colleagues from Property management, Claims and Sales and Purchasing departments

• Improved customer's stays by providing quick resolutions in case of complaints on spot thanks to empathetic approach
• Negotiated discounts in case of complaints on spot or long-term stays

Sent offers of accommodations which fulfilled customers requirements by listening to their wants and needs

• Boosted sales by providing optimal accommodations

Handling bookings during times of COVID-19 including sudden cancellations due to travel restrictions

• Convinced customers to not cancel bookings before knowing the restrictions