Petra Tesařová
Dobřichovice,Prague West
Summary
Self-disciplined professional experienced in administrative procedures, customer service and technical support seeks a maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Adept in troubleshooting to customize client needs and deliver projects in time. Tech-savvy and always looking for improvement opportunities.
Overview
23
23
years of professional experience
Work History
Front Office Technical Specialist
ESON CZ
03.2018 - 06.2023
- Manufacturer of flexible cutting dies for the packaging industry export to Europe, Asia, S. Africa, S. America and the company is still expanding.
- Sale support and promotions, custom service, technical solutions, order processing.
- Provided remote support for product functionality, maintenance and troubleshooting.
- Communicated technical concepts to customers clearly by phone and email.
- Performed on-site beta testing for new systems to identify and resolve potential problems.
- reference: Ondřej Tomeš (czech, english, polish) +420 773 699 977
EMEA Deal Manager
ORACLE
08.2014 - 06.2015
- Deal approving, rebate management, inside sale, first level partner of sale support.
- Increased customer satisfaction ratings, addressing issues effectively for speedy resolution.
- Professionally represented sellers in complex negotiation with prospective buyers.
- Verified completion of legal formalities prior to closing dates.
- Established customer needs by performing thorough cost-benefit analysis.
- Answering salesman´s questions and coordinated related documentations to get hardware discount.
- reference: Josef Veselý (czech, english, german) +420 602 294 353
Head of Distribution Department
JNT MEDIA
11.2013 - 07.2014
- planning, coordinating and controlling prints, logistics and distribution of newspaper, making new contracts with customers and suppliers, taking care of salesman needs and calculating their salaries, supporting headmasters and editorial staff
Production Manager
Sans & Serif (graphic studio)
12.2011 - 11.2013
- strategy planning, workflow supervisor, contract management, customer and supplier relationship management
Business Developer
Planografie.net
02.2011 - 11.2011
- Account Manager selling print service to architects, designers and construction companies
Senior Administrative Assistant
Skřivánek
12.2004 - 09.2011
- Company provide translation, interpreting and language schools.
- cash revenue management of 15 point of sales, property and fleet management, supplier contract management, partial bookkeeping, troubleshooting, assisting to the directors of the Prague branches, accounting department, marketing department cooperation and support for the top management
Market Research Manager
Stem Mark
09.2003 - 10.2004
- Engineering of customized marketing research solutions conducting individual marketing research studies from clients order to gathering and processing final data.
Form Designer
STEM
07.2000 - 09.2003
- external data input forms designer in PC602 Suite
Education
Certificate of Higher Education (DiS.) - pedagogy and sociology
College of Teaching
Prague2005
State language exam in English -
Jan Amos Komensky Academy
Prague2002
GCSEs - Logistics and financial services
High school
Prague2001
Skills
- 10 fingers touch typing
- reliable team player
- self motivated and adaptable
- computer enthusiast
- order-loving file management
Languages
Czech
Native
English
Upper intermediate
Spanish
Elementary
French
Beginner
Timeline
Front Office Technical Specialist
ESON CZ
03.2018 - 06.2023
EMEA Deal Manager
ORACLE
08.2014 - 06.2015
Head of Distribution Department
JNT MEDIA
11.2013 - 07.2014
Production Manager
Sans & Serif (graphic studio)
12.2011 - 11.2013
Business Developer
Planografie.net
02.2011 - 11.2011
Senior Administrative Assistant
Skřivánek
12.2004 - 09.2011
Market Research Manager
Stem Mark
09.2003 - 10.2004
Form Designer
STEM
07.2000 - 09.2003
Certificate of Higher Education (DiS.) - pedagogy and sociology
College of Teaching
State language exam in English -
Jan Amos Komensky Academy
GCSEs - Logistics and financial services
High school
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