Tangsholpan Bolatova
Prague,Czech Republic
Summary
Experienced professional with a strong background in cash handling and customer service excellence. Demonstrated expertise in financial transactions recording and payment processing, ensuring accuracy and efficiency. Adept at providing exceptional customer assistance, contributing to a positive customer experience. Seeking to leverage skills in a dynamic environment to further enhance operational efficiency and customer satisfaction.
Overview
1
1
year of professional experience
Work History
Cashier
I Love Sugar
South Carolina, United States
06.2024 - 09.2024
- Enhanced customer satisfaction by promptly addressing issues and concerns.
- Maintained clean and organised workspace to ensure efficient service.
- Processed payments swiftly for improved customer experience.
- Addressed and resolved customer complaints to maintain customer loyalty and satisfaction.
- Assisted customers with finding items, completing exchanges and obtaining refunds.
Server
Bagel Lounge
Prague, Czech Republic
09.2023 - 04.2024
- Improved customer satisfaction by providing attentive and professional service.
- Listened to guest complaints and worked with kitchen staff or management to promptly resolve issues.
- Increased order value by upselling sides, drinks and desserts.
- Prepared tables for guests and reset tables between customers.
- Resolved customer complaints calmly and professionally to maintain satisfaction.
Education
Bachelor of Business Administration - BA
Czech University of Life Sciences
Prague, Czech Republic 09/2021 -
Skills
- Cash handling
- Customer service excellence
- Financial transactions recording
- Payment processing
- Customer assistance
Languages
English
Upper intermediate (B2)
Czech
Intermediate (B1)
Russian
Fluent
Timeline
Cashier
I Love Sugar
06.2024 - 09.2024
Server
Bagel Lounge
09.2023 - 04.2024
Bachelor of Business Administration - BA
Czech University of Life Sciences
09/2021 -
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