Stefan Pajic
Brno-střed,642
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
13
13
years of professional experience
Work History
TRAINER ON DEMAND FOR STATUS CUSTOMER SERVICE
BOSH SERVICE SOLUTIONS GMBH
01.2018 - Current
STATUS CUSTOMER SERVICE
LUFTHANSA INTOUCH
01.2017 - Current
CUSTOMER FEEDBACK REPRESENTATIVE
CC INTERNATIONAL
01.2013 - 10.2014
STOREKEEPER
BARTULA D.O.O
05.2011 - 07.2012
- Keep a record of sales and restock the store accordingly
- Ensure that the store is kept clean and organized
Education
Bachelor of Arts - German Language And Literature
Faculty of Philosophy
Sarajevo, Bosnia And Herzegovina06.2016
Skills
- Organizational and planning skills
- Team-work oriented
- Written and Verbal skills
- Microsoft Office
- Social Media
- Patience Maintenance
- Up-selling abilities
- GDS Software Usage
- Complaint Handling
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Attention to details
Personal Information
- Date of Birth: 01/05/1992
- Gender: Male
- Nationality: Bosnian-Herzegovinian, Serbian
Hobbies
Ski instructor
Basketball
Exploring new destination
Ping-pong
Additional Information
Sensitivity and Awareness Training
SAT Special Assistance Team
Information Security Awareness Training
Circle of Stress Training
Positive Attitude and Cultural Diversity
Genesis Cloud
Sales Force
Languages
Serbo-Croatian
Native language
German
Advanced
C1
English
Advanced
C1
Timeline
TRAINER ON DEMAND FOR STATUS CUSTOMER SERVICE
BOSH SERVICE SOLUTIONS GMBH
01.2018 - Current
STATUS CUSTOMER SERVICE
LUFTHANSA INTOUCH
01.2017 - Current
CUSTOMER FEEDBACK REPRESENTATIVE
CC INTERNATIONAL
01.2013 - 10.2014
STOREKEEPER
BARTULA D.O.O
05.2011 - 07.2012
Bachelor of Arts - German Language And Literature
Faculty of Philosophy
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