Sinen Savarymoto
Sarajevo,Bosnia and Herzegovina
Summary
Dedicated and resourceful problem-solver with keen ability to analyse technical issues and communicate solutions clearly. Reliable and committed to delivering exceptional customer support. Proficient in troubleshooting and customer service, fostering positive client relationships and ensuring smooth technical operations. Eager to leverage skills to make significant impact in the respective role. Ready to enhance operational efficiency and customer satisfaction through dedicated support.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work history
Technical Support Specialist
AT&T Global Network Services Czech Republic
Brno, Czech Republic
08.2023 - 07.2025
- Restored service functionality by promptly addressing networking issues, including connectivity problems and outages
- Enhanced customer loyalty by resolving complaints with empathy and understanding
- Delivered timely support, significantly improving customer satisfaction levels
- Facilitated swift resolutions by escalating critical incidents to specialised departments
- Managed customer inquiries about products, services, orders, and dispatch schedules
Freight Dispatcher
En Route
Sarajevo, Bosnia & Herzegovina
10.2016 - 02.2023
- Managed administrative tasks, contributing to smooth operation of the business
- Organized transport logistics for efficient shipment processes
- Coordinated timely delivery of goods by effectively managing dispatch schedules and routes
- Enhanced communication with clients through regular updates on shipment status
- Built strong rapport with drivers, amplifying team morale and performance
Administrative assistant
Amax
Sarajevo, Bosnia & Herzegovina
05.2010 - 04.2016
- Streamlined reception area operations by managing front desk duties effectively
- Contributed to upper management reviews by assisting in report preparation
- Facilitated cost-effective office supplies procurement
- Enhanced recruitment efficiency by collaborating with HR officers on candidate screenings
- Maintained accuracy of records through meticulous organisation of monthly reports
- Supported senior staff with administrative tasks, enabling focus on strategic objectives
Education
Master's Degree - International Relations And Diplomacy
University of Sarajevo: Faculty of Political Sciences
Sarajevo, Bosnia and Herzegovina 10.2009 - 07.2013
Bachelor of Arts - Political Sciences
University of Sarajevo: Faculty of Political Sciences
Sarajevo, Bosnia and Herzegovina 10.2006 - 09.2009
Skills
- Troubleshooting expertise
- Analytical problem solving
- Dispatch management
- Attention to detail
- MS Office proficiency
- Customer-centric service
Languages
English
Proficient (C2)
Croatian
Native
Timeline
Technical Support Specialist
AT&T Global Network Services Czech Republic
08.2023 - 07.2025
Freight Dispatcher
En Route
10.2016 - 02.2023
Administrative assistant
Amax
05.2010 - 04.2016
Master's Degree - International Relations And Diplomacy
University of Sarajevo: Faculty of Political Sciences
10.2009 - 07.2013
Bachelor of Arts - Political Sciences
University of Sarajevo: Faculty of Political Sciences
10.2006 - 09.2009
Similar Profiles
Sandeep TiwariSandeep Tiwari
Associate IT Manager at AT&T Global Network Services Czech RepublicAssociate IT Manager at AT&T Global Network Services Czech Republic
Chisenga Emmanuel MukoshaChisenga Emmanuel Mukosha
Senior Associate Network Service Maintenance at AT & T Global Network Services Czech RepublicSenior Associate Network Service Maintenance at AT & T Global Network Services Czech Republic
Anar MahmudluAnar Mahmudlu
Staff Associate, Professional Svcs/Tech Consult at AT&T Global Network Services Czech Republic s.r.o.Staff Associate, Professional Svcs/Tech Consult at AT&T Global Network Services Czech Republic s.r.o.
Maida StarcevicMaida Starcevic
Customer Service Representative/Drayage at Taylor Shipping SolutionsCustomer Service Representative/Drayage at Taylor Shipping Solutions
Mensura Hadzic AndelijaMensura Hadzic Andelija
Basketball Coach at Qatar basketball national teamBasketball Coach at Qatar basketball national team