Soukaina Errahil
Abu Dhabi
Summary
Experienced with managing front desk operations and supervising reception staff to ensure seamless service delivery. Utilizes strong organizational skills to maintain efficient workflow and client satisfaction. Track record of effective communication and problem-solving in high-pressure situations.
Overview
9
9
years of professional experience
Work History
Reception Supervisor
Bella Medical Centre
02.2022 - Current
- Boosted team morale and productivity through effective communication, coaching, and performance feedback.
- Managed financial transactions such as processing payments or issuing refunds accurately while adhering to company policies and guidelines.
- Improved workflow efficiency by creating detailed schedules that outlined daily tasks and responsibilities for reception staff members.
- Assisted in training new employees on company policies, procedures, software systems, and customer service standards.
- Maintained a welcoming environment with a well-organized reception area, ensuring a positive first impression for guests.
Medical Receptionist
NMC Royal Hospital
02.2018 - 01.2022
- Helped patients complete necessary medical forms and documentation.
- Contributed to a positive work environment by collaborating effectively with colleagues and supporting team initiatives.
- Assisted healthcare providers with administrative tasks, enabling them to focus on quality patient care.
- Checked patient insurance, demographic, and health history to keep information current.
- Ensured accurate record-keeping by diligently updating patient information and verifying insurance coverage.
- Coordinated specialist referrals for patients requiring additional care, facilitating efficient transfer of medical records as needed.
Customer Service Officer
Cleveland Clinic
02.2017 - 01.2018
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Conducted thorough research to provide detailed solutions to complex customer inquiries, ensuring satisfaction and understanding.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.
Education
High School Diploma -
Dubai School
Rabat Morocco09-2016
Bachelor Degree - Arabic Law
University of Souisi
Rabat Morocco09-2014
No Degree - Diploma in Data Processing
Dar Al Chabab
Rabat Morocco06-2013
Skills
- Motivational skills
- Guest relations
- Scheduling coordination
- Strong leadership
- Teamwork and collaboration
- Customer service
- Time management
- Multitasking Abilities
Languages
Arabic
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Elementary (A2)
Timeline
Reception Supervisor
Bella Medical Centre
02.2022 - Current
Medical Receptionist
NMC Royal Hospital
02.2018 - 01.2022
Customer Service Officer
Cleveland Clinic
02.2017 - 01.2018
High School Diploma -
Dubai School
Bachelor Degree - Arabic Law
University of Souisi
No Degree - Diploma in Data Processing
Dar Al Chabab