SORAYA SIEM
Project Manager
Prague
Summary
Self-motivated and solution-oriented Computer Engineer with master’s in business administration, majoring in Information Systems and Project Management offering 30 years of experience in achieving tangible results.
Project management professional prepared to lead diverse teams and drive project success. Skilled in coordinating resources, managing timelines, and ensuring project goals are met.
Organized person with excellent interpersonal skills, customer orientation and capability of handling several projects simultaneously. Strengths in working across the whole project lifestyle, delivering on time and within budget.
Outside the technological field, social responsibility projects have been successfully managed. These include remodeling and equipping a school for low-income children in a South American country, teaching in public schools and work in a non-profit organization that supports migrants in the Czech Republic.
Overview
2026
2026
years of professional experience
7
7
Certifications
3
3
Languages
Work History
GV Payroll Lead
ADP Employer Services
07.2018 - Current
- Led Process Improvement Projects as Project Manager in the Cluster covering Spain, Italy and Portugal.
- Led the successful implementation of EMEA Knowledge Management project, driving improved efficiency in knowledge sharing through development of a robust Knowledge Base and enhanced Knowledge Capture for T2 operations.
- Developed and documented standard payroll process for Spain
- Developed and defined standards document for Cluster SOP, DTP, and PPM documentation.
- Implemented BPMS tool for more than 30 Clients in the Cluster.
- Designed and implemented SOUTH Knowledge Repository.
- Designed and implemented training tool to enhance the onboarding process.
- Resolved problems, improved operations and provided exceptional service to CS Team related to BPMS, Knowledge repositories, RET Tool.
- Assisted to Implementation teams, facilitating the T2S process for new clients, using methodology and proposing tools.
Senior Director of Information Technology and Processes
Laboratories FARMA (Grupo FARMA)
06.2009 - 09.2017
- Managed daily operations by overseeing financials, Key Performance Indicators (KPIs) and employee performance.
- Developed and supervised staff by providing orientation, training, support and direction.
- Part of Executive Board to set strategic direction and implement long-term business plans.
- Successfully implemented IT initiatives across various subsidiaries in Latin America (Venezuela, Colombia, Peru and Ecuador) looking for saving cost and maximize security.
- Defined IT Policies, standards, processes and procedures
- Lead the implementation of SAP solution based on 3 and 5-year Roadmap.
- Defined strategy for implementing a Document Management System for a pharmaceutical business unit.
- Define strategy and lead the Relocated Data Center project, to achieve cost savings and enhance security while avoiding any negative consequences.
- Directed design and execution of business transformation initiatives to drive performance, profit optimization and growth opportunities.
- Reduced employee turnover rates by creating a positive work environment with clear expectations and support systems in place.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Senior Project Manager
SAP Andean and Caribe - Venezuela
- Oversaw project life cycles from initiation to closure, ensuring all phases were completed to a high standard for different multinational companies located Venezuela, Colombia, Mexico and Argentina.
- Developed detailed project plans, outlining tasks, milestones, and dependencies to guide project execution.
- Negotiated contracts with vendors and suppliers, securing favorable terms and contributing to budget efficiency.
- Coordinated resource allocation, balancing team workload to maximize productivity and meet project deadlines, including internal and external resources.
SAP Project Advisor
ZPEDRAZA CONSULTORES ASOCIADOS
- Designed strategies and outlined actions to mitigate risks associated with SAP implementation.
- Served as a key support member of the Change Management Team for SAP Project Implementation. Developed innovative strategies and implemented strategic actions in organization, communication, and training sectors.
Department Manager - Information Technology for Business Management
C.A. LA ELECTRICIDAD DE CARACAS
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Responsible for designing and supporting business information platforms, ensuring process efficiency and effectiveness.
- Introduced innovative technologies to improve productivity and enhance customer experience.
- Provided SAP user support for eight companies in the group.
- Prepared comprehensive reports on departmental performance, presenting findings to senior management.
- Led team of 25+ staff, overseeing daily operations and driving performance through targeted coaching.
- Prepared comprehensive reports on departmental performance, presenting findings to senior management.
- Monitored staff performance and developed improvement plans.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Education
Project Management Specialization - Project Management
Catholic University Andres Bello
Caracas - Venezuela09.2002
Master of Business Administration - Business Administration
Catholic University Andres Bello
Caracas - Venezuela07.1989
Computer Engineer - Information And Computer Systems
Simon Bolivar University
Caracas - Venezuela07.1983
Skills
- Project coordination
- Data-driven decision making
- Waterfall project management
- Agile project management
- Team leadership
- Risk management strategy
- Clear technical documentation
- Project timeline management
- Project scope management
- Stakeholder needs assessment
Certification
Project Management Professional – PMI ID: 3143267
Interests
Running (I’m Marathoner), Baking
Timeline
GV Payroll Lead
ADP Employer Services
07.2018 - Current
Senior Director of Information Technology and Processes
Laboratories FARMA (Grupo FARMA)
06.2009 - 09.2017
Senior Project Manager
SAP Andean and Caribe - Venezuela
SAP Project Advisor
ZPEDRAZA CONSULTORES ASOCIADOS
Department Manager - Information Technology for Business Management
C.A. LA ELECTRICIDAD DE CARACAS
Project Management Specialization - Project Management
Catholic University Andres Bello
Master of Business Administration - Business Administration
Catholic University Andres Bello
Computer Engineer - Information And Computer Systems
Simon Bolivar University
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